RecallPilot: product recall software and recall portals

About RecallPilot

RecallPilot runs the consumer side of a product recall on your own domain. Owners check whether their product is affected by VIN, serial number, model, batch, lot or date code, register it, upload a photo of the label and follow their repair, replacement or refund through to the end.

Behind the portal, your team works from an operations console: affected-product data imports, exception review, case management, email, SMS and postal notification waves, remedy and return tracking, and reports for regulators. Portals run in several languages, with separate United States and European Union deployments.

Eligibility lookupVIN, serial, model, batch, lot or date code checked against affected data.

Registration and claimsOwners register, upload evidence and choose their remedy.

Remedy trackingRepairs, replacements, refunds and returns followed to the end.

Notification wavesEmail, SMS and letters with reminders and delivery tracking.

Operations consoleCases, exceptions and regulator reports in one place.

Many languagesOne portal per market, in the languages your owners speak.

Integrations

ERP systemsQuality management systemsCRMCarriers

Ratings and reviews

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Write a review

Joanna ThompsonVerified email

25 Oct 2026Used on Web app

The exception review alone saved us from a costly misclassification

We had a batch-code recall where several lots shared overlapping date ranges. RecallPilot's exception review flagged 37 records that did not cleanly match the affected data and routed them to our team before any owner was notified. Without that step we would have either notified people whose products were fine or missed people whose products were affected. The imports handled our messy ERP export without any manual cleanup, and the portal went live in both the US and EU deployments within the same week. The serial lookup works equally well for batch, lot, and date-code programmes, which means we did not need a second tool when a different product line had a different identifier. It is a serious piece of software for a serious problem.

Reply from Dude Lemon LLC

Joanna, overlapping date ranges across lots are where most recall lists go wrong, so 37 flagged records caught before any owner notice went out is a really good outcome. Nice to hear the ERP import went in without cleanup and both the US and EU portals were live inside a week. If you run another programme on a different identifier, ping us and we'll help map it.

Arjun SilvaVerified email

18 Sep 2026Used on Web app

The notification waves with delivery tracking are a compliance officer's dream

Our old process for owner notification was a mail merge, a lot of hope, and a spreadsheet of returned letters. RecallPilot sends email, SMS, and postal waves with reminders for anyone who has not acted, and the dashboard shows delivery status for every channel. During our last recall we reached 94 percent of affected owners within three weeks, and the audit trail for regulators was already assembled when they asked for it. The multi-language portal meant our EU owners could go through the same flow in their own language without us building a separate site. The case management console handles returns and refunds end to end, so nothing falls through the cracks. It is the first recall tool I have used that feels like it was built by people who have actually run a recall.

Reply from Dude Lemon LLC

Arjun, 94 percent of affected owners in three weeks across email, SMS and post is a number we'll be bragging about internally. Having the audit trail ready before the regulator even asked is the part we're happiest with. If you want to chase the remaining owners who haven't acted, send us a note and we'll go through the delivery data with you.

Victor WilliamsVerified email

12 Aug 2026Used on Web app

The VIN and serial lookup finally gave our recall programme a single source of truth

We run vehicle recalls across three markets and before RecallPilot every lookup was a manual cross-reference between spreadsheets and a dealer portal. Now an owner enters their VIN on our own domain and gets an instant yes or no against the affected-product data. The portal registers the vehicle, lets them upload a photo of the compliance label, and tracks the repair through to completion. The operations console shows every case, every exception, and every regulator report in one place. What used to take our team days of back-and-forth now runs itself. The fact that it is deployed on our own domain rather than a third-party site made our legal team much more comfortable. At $699 a month it is not a small line item, but compared to the cost of a mishandled recall it is trivial.

Reply from Dude Lemon LLC

Hi Victor, thank you for writing this up in so much detail. Three markets of VIN cross-referencing by hand sounds brutal, and it's good to hear the operations console now holds every case and regulator report in one place. Point taken on the $699 too, and we'll keep making sure the platform earns it. Our team is a message away if anything comes up.

Questions

Do you sell it as self-serve software?

No. Each recall portal is deployed and set up for the programme, on your own domain.

How do owners check if they are affected?

By VIN, serial number, model, batch, lot, date code or purchase details, checked against your affected-product data.

Can it notify owners for us?

Yes. Email, SMS and postal waves are sent and tracked, with reminders for those who have not acted.

About RecallPilot

Ratings and reviews

The exception review alone saved us from a costly misclassification

The notification waves with delivery tracking are a compliance officer's dream

The VIN and serial lookup finally gave our recall programme a single source of truth

Questions

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