ReviewMankey

Hi Lucy, a competitor going from 4.4 to 4.6 is easy to miss when you're busy running the place, so it's great the dashboard flagged it and you answered with a review campaign straight away. That's exactly the loop we hoped people would use it for. Thanks for the review, and let us know how the campaign does.

Nathan, sair de 45% para 88% das respostas dentro da meta de três horas em apenas um mês é um resultado excelente para a equipe. Ver o número real por local todos os dias costuma fazer mais efeito do que qualquer lembrete, e é muito bom ver isso funcionando na prática. Obrigado por compartilhar! Quando quiserem chegar aos 100%, a gente ajuda a ver quais locais ainda estão atrasando.

Ava, "uncomfortable in the best possible way" made us laugh. A shared spreadsheet full of colours and half-updated statuses is how most teams start, and swapping it for open, in progress and resolved with an owner and a due date makes it clear who's on what. Thank you for this one.

Hi Oscar, "sounds like our best manager wrote it" is the target we tune the drafts toward, so two weeks to get there is great to hear. The approved examples carry far more weight than the tone setting, so the more good replies your team approves, the closer the drafts get. Thank you for the honest take on it not being perfect yet, we're still working on that last stretch.

Hi Jenna, with four franchise locations rolled into one total, a single location going quiet on replies is really easy to miss. Putting rating, review count and response coverage side by side for each one was meant to make that kind of gap obvious, and it sounds like the conversation with that franchisee did the rest. Turning it around within a month is great. Thanks for the review, and get in touch if you add more locations.

Hi Michelle, 42 to 91 percent inside four weeks is a serious turnaround. A target only really sticks when people can see where they stand every day, so putting the live SLA per location on the dashboard was deliberate. Huge thanks to you and the team for sharing this.

Alicia, passer de la quatrième à la deuxième place en six semaines, bravo à toute l'équipe ! "Un miroir utile" résume très bien ce qu'on voulait faire avec la comparaison côte à côte des cinq concurrents dans un rayon de 5 km. Le travail derrière la remontée, c'est vous qui l'avez fait. Merci beaucoup pour cet avis.

Kim, you squeezed more into those fourteen days than most people do in a month, from the Google connection and competitor discovery to an escalation rule and a live campaign. We kept the full workflow open in the trial with no card up front because you can't judge a tool like this from a demo. Thanks for coming on board after day ten!

Hola Eric, los problemas de OAuth con una ubicación concreta suelen venir de permisos en la cuenta de Google Business Profile, y nos alegra mucho que se resolviera el mismo día. Sabemos que un equipo pequeño sin departamento de TI no puede quedarse bloqueado esperando. ¡Gracias por la reseña, y aquí estamos si vuelve a surgir algo!

Hallo Brian, wir haben das Board bewusst auf Needs Reply, In Progress und Resolved beschränkt. Mit Besitzer und Zeitstempel auf jeder Karte braucht man ehrlich gesagt nicht mehr. Schön, dass Ihnen das gefällt, und danke für die Bewertung!