AI customer service chatbot and inbox for Shopify, Wix and any site
ConvertPilot answers your customers on your website, by email, WhatsApp, Messenger, Instagram and Telegram, from one inbox. The AI agent reads your pages, products and recent orders, follows the rules you write, and shows the sources and steps behind every reply.
When a question needs a person, it captures the customer’s name and email and hands the conversation to your team with the full history. Bookings, product cards, order tracking, live translation, labels and CRM sync are built in, and your team can reply from the iPhone and Android apps.
Prices in US dollars.
It captures the visitor’s name and email, tells them a person will follow up, and the conversation lands in your inbox with the full history. Outside your online hours the widget shows your away message.
The full AI agent on website chat and email, training, widget design, labels, suggestions and five team seats. It covers the first 50 customer messages, then you pick a paid plan. No card is needed to start.
Yes. ConvertPilot has iPhone and Android apps with push notifications, every channel and the handoff controls.
Shopify and Wix natively, and Klaviyo, HubSpot, Mailchimp, Salesforce, Slack and Zapier on Premium and above.
No. Customer and order data is not used to train models for other merchants, and account data is purged after you uninstall.
I run a small business and I do not have time to answer repetitive questions. This bot does it perfectly. It is like having a highly trained employee who works 24/7 and never asks for a raise. I highly recommend it.
Samuel, an employee who works around the clock and never asks for a raise made us laugh. Glad the repetitive questions are off your plate. Thanks!
The tool is very mature for its age. It handles complex questions well and the handoff feature is seamless. I have been using it for a few months and I am very happy with the results. It saves me hours of work every week.
Jin, hours saved every week after a few months of use is a great sign. Thank you for the review, and if there's one thing that would earn the fifth star, please tell us.
My inbox was completely out of control. I was missing important messages because they were buried under a mountain of 'where is my order' emails. ConvertPilot cleared the clutter instantly. It is a must-have for any ecommerce store.
Arjun, with the "where is my order" pile handled, the messages that actually need you stop getting buried. Thanks for calling it a must-have!
The AI is brilliant. It answers everything perfectly. The only downside is that the dashboard can be a bit slow to load sometimes. It is a minor annoyance, but when you are trying to quickly jump into a chat, every second counts.
Luis, every second counts when you're jumping into a live chat, so sorry about the slow loads. Dashboard speed is noted, and thanks for the kind words about the AI!
I have tried a lot of different chatbots, but ConvertPilot is by far the best. It understands context, it remembers the customer, and it integrates perfectly with Shopify. It has made my life so much easier.
Ibrahim, making your life easier is the best review outcome we could ask for. Thanks for choosing ConvertPilot after trying the rest!
The web version is excellent. I just wish there was a dedicated mobile app for iOS. Using the browser on my phone is a bit clunky when I need to quickly jump into a conversation. Adding an app would make this a 5-star tool.
Yusuf, sorry jumping into conversations from your phone is clunky. Quick replies on the go matter, and the iOS app request is clearly noted. Thanks for the fair review!
I was worried about an AI bot making mistakes and angering my customers. But the handoff feature is brilliant. If the bot does not know the answer, it immediately passes the conversation to me. It is a seamless experience.
Rebecca, the worry about a bot angering customers is exactly why it hands over when it doesn't know. Glad that safety net gives you confidence. Thank you!
The bot is fantastic. It handles my messages perfectly. But the 1000 AI reply limit on the Premium plan is a bit restrictive if you have a busy month. I hit the limit and had to upgrade to a higher tier. Just be aware of it.
Naomi, thanks for the heads-up to other shoppers, and sorry a busy month pushed you up a tier. A busy month shouldn't force a permanent upgrade, and that's useful feedback on how the limits work. Reach out anytime if you want to review which plan suits your volume.
I run a small clothing brand. This bot handles all my customer service, from sizing questions to tracking orders. It has completely transformed my workflow. I finally have time to focus on designing new clothes. Highly recommended.
Lucy, more time designing new clothes instead of answering sizing and tracking questions is the trade we love to hear about. Thank you!
Do not expect it to be perfect out of the box. You have to spend time training it and writing rules. The first few days were a bit frustrating. But after a week of tweaking, it started working beautifully. A solid tool.
Karim, sorry about the frustrating first few days, and thanks for giving it a week of tweaking. A shorter road to "working beautifully" is what we want for every new store. Reach out anytime if you want help tuning the rules further.
