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ConvertPilot

AI customer service chatbot and inbox for Shopify, Wix and any site

Dude Lemon LLCCustomer supportWeb appiPhone & iPadAndroidAI agent
Download on theApp StoreGet it onGoogle PlayLearn more on theConvertPilot website
Rating
4.4
Reviews
203Reviews
Pricing
$8.99a month
Category
Customer supportWeb apps
Version
2026.11.077 Nov 2026
Languages
1English
OverviewPricingReviewsQuestionsWhat’s newWrite a review

About ConvertPilot

ConvertPilot answers your customers on your website, by email, WhatsApp, Messenger, Instagram and Telegram, from one inbox. The AI agent reads your pages, products and recent orders, follows the rules you write, and shows the sources and steps behind every reply.

When a question needs a person, it captures the customer’s name and email and hands the conversation to your team with the full history. Bookings, product cards, order tracking, live translation, labels and CRM sync are built in, and your team can reply from the iPhone and Android apps.

  • Answers from your storeReplies come from your pages, products, orders and training.
  • One inbox for every channelWebsite chat, email, WhatsApp, Messenger, Instagram and Telegram in one thread per customer.
  • See why it repliedEvery AI reply shows the sources and steps behind it.
  • Human handoffCaptures the lead and passes the chat to your team with the full history.
  • Bookings and product cardsCustomers book services and shop products without leaving the chat.
  • Mobile appsReply from iPhone and Android with push notifications.
Integrations
ShopifyWixWhatsAppMessengerInstagramTelegramKlaviyoHubSpotMailchimpSalesforceSlackZapier

Pricing

Free
$0forever
  • First 50 customer messages
  • Website chat and email
  • AI training and widget design
  • 5 team seats
Plus
$8.99a month
  • 250 AI replies every 30 days
  • No cap on customer messages
  • 10 team seats
Premium
$17.99a month
  • 1,000 AI replies every 30 days
  • WhatsApp, Messenger, Instagram and Telegram
  • Analytics and CRM integrations
  • 20 team seats
Enterprise
$59.99a month
  • 2,000 AI replies every 30 days
  • Everything in Premium
  • 35 team seats

Prices in US dollars.

Ratings and reviews

4.4
203 reviews
553%
439%
35%
22%
11%
Write a review
AW
Abigail WangVerified email
Used on Web app

Saved me from burnout

I was working 12 hour days trying to keep up with customer messages. I was exhausted. This tool took over the repetitive work and saved me from burnout. It is an essential tool for any solo entrepreneur.

Reply from Dude Lemon LLC

Abigail, 12-hour days just to keep up with messages isn't sustainable for anyone running solo. We're really glad ConvertPilot took that weight off. Take care of yourself, and thank you for sharing this.

LY
Leila YangVerified email
Used on Web app

Solid, but the analytics are lacking

The bot works great. It answers questions and tracks orders perfectly. But I wish the dashboard had better analytics. I want to see charts of my busiest times, common questions, and conversion rates. The current data is too basic.

Reply from Dude Lemon LLC

Leila, sorry the analytics feel basic. Busiest times, common questions and conversion rates are exactly the charts that would help you plan, and it's a clear list we can work from. Thanks for spelling it out!

EA
Elif AlvarezVerified email
Used on Web app

The best support tool

I have tried Intercom, Zendesk, and a few others. They were all too complicated and too expensive. ConvertPilot is the perfect balance of power and simplicity. It is designed for small businesses and it does its job perfectly.

Reply from Dude Lemon LLC

Elif, small businesses shouldn't need an enterprise budget or a manual to get good support tools, so we're glad ConvertPilot hits the balance for you. Thank you!

DE
Diego EvansVerified email
Used on Web app

Very good, but needs a lower tier

The tool is excellent. The AI is smart and the handoff is seamless. But the pricing jump from Free to Premium is too steep for a beginner. A mid-tier plan around $10 would be perfect. But I am happy with the product.

Reply from Dude Lemon LLC

Diego, glad you're happy with the product. The jump from Free to Premium feeling steep for beginners has come up a few times, so your $10 tier suggestion is noted. Thanks for the honest review!

DH
Diego HayesVerified email
Used on Web app

Flawless performance

I have been using this for a few months now and I have not had a single issue. It connects perfectly to Shopify, it handles WhatsApp messages, and it answers questions accurately. It is a very reliable piece of software.

Reply from Dude Lemon LLC

Diego, a few months without a single issue across Shopify and WhatsApp is what reliability should look like. Thank you for the review!

MW
Mateo WongVerified email
Used on Web app

A massive upgrade for my business

I run a small online store. This bot handles all my customer service, from tracking orders to answering FAQs. It has completely transformed my workflow. I finally have time to focus on growing my business. Highly recommended.

Reply from Dude Lemon LLC

Mateo, order tracking and FAQs off your plate means more time to grow the store, which is the whole idea. Thanks for recommending ConvertPilot!

AC
Aaron CohenVerified email
Used on Web app

Great features, but the mobile app is buggy

The desktop version is flawless. The mobile app, however, crashes constantly on my phone. I have to use the browser to handle handoffs, which is annoying. Fix the app and this is an easy 5-star product.

Reply from Dude Lemon LLC

Aaron, sorry about the crashes, an app that won't stay open is no help during a handoff. Please send us your device and OS version so we can reproduce it. Thanks for spelling out what would make it five stars.

EO
Elif OliveiraVerified email
Used on Web app

An exceptional AI assistant

I was skeptical about AI replacing human interaction. But this bot is so natural and helpful that my customers love it. It answers questions perfectly and hands off complex issues seamlessly. I am very impressed.

Reply from Dude Lemon LLC

Elif, the goal was never to replace human interaction, just to handle the routine questions and pass the complex ones to you, and it's great that your customers enjoy it. Thank you!

AM
Anthony MartinVerified email
Used on Web app

Good, but takes time to learn

Do not expect to set this up in five minutes. It takes time to teach it your rules and your policies. The first week was frustrating. But once you get it right, it works well. It is a good tool, but it requires effort.

Reply from Dude Lemon LLC

Anthony, sorry the first week was frustrating. Teaching it your rules and policies shouldn't feel like a project, and that's helpful feedback for us. If you tell us which part of setup took the longest, we'll use it to simplify things. Thanks for sticking with it.

FC
Felix CollinsVerified email
Used on Web app

Saved my inbox from chaos

I was drowning in repetitive customer questions. Setting up ConvertPilot was the best decision I made this year. It cleared my inbox, answered my customers instantly, and gave me my time back. It is a fantastic product.

Reply from Dude Lemon LLC

Felix, best decision of the year is high praise, thank you! Customers getting instant answers and you getting your time back is the outcome we aim for.

Questions

What happens when the AI cannot answer?

It captures the visitor’s name and email, tells them a person will follow up, and the conversation lands in your inbox with the full history. Outside your online hours the widget shows your away message.

What does the Free plan include?

The full AI agent on website chat and email, training, widget design, labels, suggestions and five team seats. It covers the first 50 customer messages, then you pick a paid plan. No card is needed to start.

Can my team answer from their phones?

Yes. ConvertPilot has iPhone and Android apps with push notifications, every channel and the handoff controls.

Which tools does it connect to?

Shopify and Wix natively, and Klaviyo, HubSpot, Mailchimp, Salesforce, Slack and Zapier on Premium and above.

Is my customer data used to train AI models?

No. Customer and order data is not used to train models for other merchants, and account data is purged after you uninstall.

What’s new

  • 2026.11.07
    7 Nov 2026
    • Every reply gets a second check against your instructions before it reaches the customer.
    • Product search by price range now works on stores using the newer Wix catalog.
    • Owner suggestions no longer count toward your monthly AI replies.
  • 2026.10.29
    29 Oct 2026
    • Very long messages are trimmed to 8,000 characters, so a pasted document no longer slows every later reply.
    • The AI answers with facts about your business instead of describing what your website shows.