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ConvertPilot

AI customer service chatbot and inbox for Shopify, Wix and any site

Dude Lemon LLCCustomer supportWeb appiPhone & iPadAndroidAI agent
Download on theApp StoreGet it onGoogle PlayLearn more on theConvertPilot website
Rating
4.4
Reviews
203Reviews
Pricing
$8.99a month
Category
Customer supportWeb apps
Version
2026.11.077 Nov 2026
Languages
1English
OverviewPricingReviewsQuestionsWhat’s newWrite a review

About ConvertPilot

ConvertPilot answers your customers on your website, by email, WhatsApp, Messenger, Instagram and Telegram, from one inbox. The AI agent reads your pages, products and recent orders, follows the rules you write, and shows the sources and steps behind every reply.

When a question needs a person, it captures the customer’s name and email and hands the conversation to your team with the full history. Bookings, product cards, order tracking, live translation, labels and CRM sync are built in, and your team can reply from the iPhone and Android apps.

  • Answers from your storeReplies come from your pages, products, orders and training.
  • One inbox for every channelWebsite chat, email, WhatsApp, Messenger, Instagram and Telegram in one thread per customer.
  • See why it repliedEvery AI reply shows the sources and steps behind it.
  • Human handoffCaptures the lead and passes the chat to your team with the full history.
  • Bookings and product cardsCustomers book services and shop products without leaving the chat.
  • Mobile appsReply from iPhone and Android with push notifications.
Integrations
ShopifyWixWhatsAppMessengerInstagramTelegramKlaviyoHubSpotMailchimpSalesforceSlackZapier

Pricing

Free
$0forever
  • First 50 customer messages
  • Website chat and email
  • AI training and widget design
  • 5 team seats
Plus
$8.99a month
  • 250 AI replies every 30 days
  • No cap on customer messages
  • 10 team seats
Premium
$17.99a month
  • 1,000 AI replies every 30 days
  • WhatsApp, Messenger, Instagram and Telegram
  • Analytics and CRM integrations
  • 20 team seats
Enterprise
$59.99a month
  • 2,000 AI replies every 30 days
  • Everything in Premium
  • 35 team seats

Prices in US dollars.

Ratings and reviews

4.4
203 reviews
553%
439%
35%
22%
11%
Write a review
WP
Wei PetersVerified email
Used on Web app

Very helpful, but needs more integrations

The tool is excellent. It works perfectly with Shopify and WhatsApp. But I use Mailchimp for my email marketing and there is no direct integration. I have to manually export data. If they add more integrations, it will be perfect.

Reply from Dude Lemon LLC

Wei, sorry the Mailchimp exports are still manual for you. A direct connection would save that step, and your request adds weight to it. Thanks for the four stars!

HA
Hannah AbbottVerified email
Used on Web app

Best money I spend every month

At $18 a month, it is an absolute steal. It handles all my customer service, answers questions instantly, and even helps me capture leads. It has paid for itself ten times over. I cannot recommend it enough.

Reply from Dude Lemon LLC

Hannah, support plus lead capture for $18 a month, paying for itself many times over, is a great result. Thanks for the glowing recommendation!

IP
Ibrahim PetersVerified email
Used on Web app

Solid, but the UI is confusing

The AI is great. It handles my messages perfectly. But the dashboard is a mess. It took me ages to figure out where all the settings were. They need to hire a good UX designer. But for the price, I am happy with it.

Reply from Dude Lemon LLC

Ibrahim, sorry the dashboard felt messy, and point taken on the UX. Glad the AI itself handles your messages well. If you remember which settings were hardest to find, please reach out, it helps us decide what to tidy up first.

JZ
Julien ZhouVerified email
Used on Web app

The handoff is perfect

I love that the bot knows when to step aside. If a customer is getting upset, or asks a complex question, it immediately hands the conversation over to me. It feels like a perfectly trained employee. Highly recommended.

Reply from Dude Lemon LLC

Julien, a perfectly trained employee who knows when to call the manager is a lovely way to describe it. Thanks for the recommendation!

ON
Olivia NovakVerified email
Used on Web app

A truly intelligent assistant

This is not just a dumb keyword bot. It actually understands context and intent. It has handled some complex customer questions perfectly. I am blown away by how smart it is. It is a huge asset to my team.

Reply from Dude Lemon LLC

Olivia, understanding what a customer means rather than matching keywords is what makes the difference on tricky questions. Glad it's become an asset to your team. Thank you!

PK
Priya KhanVerified email
Used on Web app

Good, but watch the AI limits

The bot is fantastic. But the 1000 AI reply limit on the Premium plan can be reached quickly if you are busy. When you hit the limit, the bot stops replying, which is frustrating. They need to offer a way to buy more credits.

Reply from Dude Lemon LLC

Priya, sorry about the bot going silent when you hit the 1,000 reply limit, that's the worst moment for it to stop. Topping up credits without changing plans is a sensible request and it's noted. If you're getting close again, reach out and we'll see how we can help.

AO
Alan OkaforVerified email
Used on Web app

Saved my business

I was working 15 hour days just trying to keep up with customer messages. I was burning out. This tool took over the repetitive work and saved my business. I finally have a work-life balance again.

Reply from Dude Lemon LLC

Alan, a work-life balance again after 15-hour days is the most meaningful thing we could hear. Thank you for sharing it, and take care of yourself.

LB
Laura BennettVerified email
Used on Web app

Very good, but needs more features

The core functionality is excellent. It answers questions accurately and quickly. But I would love to see more advanced features, like the ability to trigger specific workflows based on customer answers. It is a bit basic right now.

Reply from Dude Lemon LLC

Laura, triggering workflows from what a customer answers is a great idea, sorry it feels basic without that. If you send us an example of a workflow you'd want to trigger, it'll help us understand the use case. Thanks for the review!

VS
Valentina SchmidtVerified email
Used on Web app

The best tool for my store

I have tried many different chatbots, but this one is by far the best. It integrates seamlessly with Shopify, it understands natural language, and the handoff feature is flawless. I cannot recommend it enough.

Reply from Dude Lemon LLC

Valentina, after trying many chatbots, calling ConvertPilot the best is a real compliment. Shopify sync, natural language and clean handoffs is the core trio we focus on. Thank you!

CM
Chris MurphyVerified email
Used on Web app

Does the job

It is a solid piece of software. It does what it is supposed to do without any drama. It handles my messages, it saves me time. The interface is a bit boring, but it works perfectly. I am happy with it.

Reply from Dude Lemon LLC

Chris, boring but reliable is not a bad combination for support software! Noted that the interface could use some life. Thanks for the review.

Questions

What happens when the AI cannot answer?

It captures the visitor’s name and email, tells them a person will follow up, and the conversation lands in your inbox with the full history. Outside your online hours the widget shows your away message.

What does the Free plan include?

The full AI agent on website chat and email, training, widget design, labels, suggestions and five team seats. It covers the first 50 customer messages, then you pick a paid plan. No card is needed to start.

Can my team answer from their phones?

Yes. ConvertPilot has iPhone and Android apps with push notifications, every channel and the handoff controls.

Which tools does it connect to?

Shopify and Wix natively, and Klaviyo, HubSpot, Mailchimp, Salesforce, Slack and Zapier on Premium and above.

Is my customer data used to train AI models?

No. Customer and order data is not used to train models for other merchants, and account data is purged after you uninstall.

What’s new

  • 2026.11.07
    7 Nov 2026
    • Every reply gets a second check against your instructions before it reaches the customer.
    • Product search by price range now works on stores using the newer Wix catalog.
    • Owner suggestions no longer count toward your monthly AI replies.
  • 2026.10.29
    29 Oct 2026
    • Very long messages are trimmed to 8,000 characters, so a pasted document no longer slows every later reply.
    • The AI answers with facts about your business instead of describing what your website shows.