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ConvertPilot

AI customer service chatbot and inbox for Shopify, Wix and any site

Dude Lemon LLCCustomer supportWeb appiPhone & iPadAndroidAI agent
Download on theApp StoreGet it onGoogle PlayLearn more on theConvertPilot website
Rating
4.4
Reviews
203Reviews
Pricing
$8.99a month
Category
Customer supportWeb apps
Version
2026.11.077 Nov 2026
Languages
1English
OverviewPricingReviewsQuestionsWhat’s newWrite a review

About ConvertPilot

ConvertPilot answers your customers on your website, by email, WhatsApp, Messenger, Instagram and Telegram, from one inbox. The AI agent reads your pages, products and recent orders, follows the rules you write, and shows the sources and steps behind every reply.

When a question needs a person, it captures the customer’s name and email and hands the conversation to your team with the full history. Bookings, product cards, order tracking, live translation, labels and CRM sync are built in, and your team can reply from the iPhone and Android apps.

  • Answers from your storeReplies come from your pages, products, orders and training.
  • One inbox for every channelWebsite chat, email, WhatsApp, Messenger, Instagram and Telegram in one thread per customer.
  • See why it repliedEvery AI reply shows the sources and steps behind it.
  • Human handoffCaptures the lead and passes the chat to your team with the full history.
  • Bookings and product cardsCustomers book services and shop products without leaving the chat.
  • Mobile appsReply from iPhone and Android with push notifications.
Integrations
ShopifyWixWhatsAppMessengerInstagramTelegramKlaviyoHubSpotMailchimpSalesforceSlackZapier

Pricing

Free
$0forever
  • First 50 customer messages
  • Website chat and email
  • AI training and widget design
  • 5 team seats
Plus
$8.99a month
  • 250 AI replies every 30 days
  • No cap on customer messages
  • 10 team seats
Premium
$17.99a month
  • 1,000 AI replies every 30 days
  • WhatsApp, Messenger, Instagram and Telegram
  • Analytics and CRM integrations
  • 20 team seats
Enterprise
$59.99a month
  • 2,000 AI replies every 30 days
  • Everything in Premium
  • 35 team seats

Prices in US dollars.

Ratings and reviews

4.4
203 reviews
553%
439%
35%
22%
11%
Write a review
CW
Chris WilliamsVerified email
Used on Web app

The audit trail is a lifesaver

I had a customer claim the bot promised them a discount. I checked the audit trail and saw exactly what the bot said. The customer was wrong. The audit trail saved me from giving away money. It is a fantastic feature.

Reply from Dude Lemon LLC

Chris, being able to pull up exactly what the bot said when a customer disputes it settles the conversation in seconds. Glad the audit trail protected your margin. Thanks for the review!

ES
Eli SinghVerified email
Used on Web app

Absolutely brilliant

I run a small clothing brand. This bot handles all my customer service perfectly. It knows my inventory, my return policy, and even suggests similar products. It is like having a personal assistant who never sleeps.

Reply from Dude Lemon LLC

Eli, knowing your inventory and return policy and then suggesting similar pieces is how a great shop assistant works, so we're glad that comes through for your clothing brand. Thank you!

JR
John RaoVerified email
Used on Web app

Good, but the pricing is a bit high

The tool works exactly as advertised. It is fast and accurate. My only issue is the price. $18 a month is a bit much for a small store. If they had a cheaper tier for lower volume, I would be much happier.

Reply from Dude Lemon LLC

John, glad it's fast and accurate, and thanks for being upfront about the price. A cheaper option for low-volume stores is a fair ask that we're hearing from a few shops. Reach out if you'd like to talk through options.

LL
Lucy LiVerified email
Used on Web app

Saved my weekend

I was dreading the weekend because I had so many messages to catch up on. I set up ConvertPilot on Friday and it cleared my inbox. I actually got to relax for the first time in months. It is worth every penny.

Reply from Dude Lemon LLC

Lucy, set up on Friday and a cleared inbox in time for your first relaxing weekend in months is a pretty great start. Thanks for the review!

OZ
Olivia ZieglerVerified email
Used on Web app

Very solid, but takes time to learn

The AI is very powerful, but you have to invest time in learning how to use it. Writing the rules and setting up the knowledge base took me a while. But once I did, it started working like a charm. A very solid tool.

Reply from Dude Lemon LLC

Olivia, thanks for putting the time into the rules and knowledge base. Glad it's running like a charm now, and we'd like the learning curve to be shorter for the next store. Reach out if you want help refining it further!

KJ
Kevin JohnsonVerified email
Used on Web app

A massive time saver

I used to spend hours every day answering the same questions. Now, ConvertPilot handles it all. I have reclaimed my time and my sanity. It is a brilliant tool that every small business owner should be using.

Reply from Dude Lemon LLC

Kevin, hours a day of the same questions handed off is a big chunk of your week back. Thanks for spreading the word to other small business owners!

ZC
Zara ChaudhryVerified email
Used on Web app

Good, but I miss the mobile app

The desktop experience is great. But I really need a native mobile app. Using the web browser on my phone to handle handoffs is not ideal. If they release a good iOS app, I will easily give this 5 stars.

Reply from Dude Lemon LLC

Zara, sorry that handoffs from a phone browser aren't smooth enough. That's when you need to respond quickly. A native iOS app is a clear request from you and others, and we've noted it. Thanks for the honest review!

CM
Chris MullerVerified email
Used on Web app

Excellent for international customers

I sell to customers all over the world. The translation feature is incredible. It speaks perfect Japanese, Spanish, and French. It has helped me expand my business globally without hiring multilingual staff. Highly recommended.

Reply from Dude Lemon LLC

Chris, answering customers in their own language builds trust fast, and doing it without a multilingual team makes global selling far more realistic. Thanks for the review!

RW
Raj WeberVerified email
Used on Web app

This is a no-brainer

If you have an online store, you need this. It is that simple. It handles all the basic customer service so you can focus on growing your business. The setup is easy and the ROI is immediate. Do not hesitate to buy it.

Reply from Dude Lemon LLC

Raj, handing the routine customer questions to ConvertPilot so you can focus on growth is the whole idea. Thanks for the strong recommendation!

CW
Chloe WalkerVerified email
Used on Web app

Very helpful, but needs more work

The bot is good, but it is not perfect. It occasionally gives wrong answers about my shipping times. I have to constantly monitor it. However, it definitely saves me more time than it costs me. It is a net positive.

Reply from Dude Lemon LLC

Chloe, glad it's a net positive, but sorry you still have to keep an eye on its shipping answers. Wrong delivery times are exactly the kind of answer customers hold you to. If you contact us with an example, we'll dig into your shipping setup and make it more dependable.

Questions

What happens when the AI cannot answer?

It captures the visitor’s name and email, tells them a person will follow up, and the conversation lands in your inbox with the full history. Outside your online hours the widget shows your away message.

What does the Free plan include?

The full AI agent on website chat and email, training, widget design, labels, suggestions and five team seats. It covers the first 50 customer messages, then you pick a paid plan. No card is needed to start.

Can my team answer from their phones?

Yes. ConvertPilot has iPhone and Android apps with push notifications, every channel and the handoff controls.

Which tools does it connect to?

Shopify and Wix natively, and Klaviyo, HubSpot, Mailchimp, Salesforce, Slack and Zapier on Premium and above.

Is my customer data used to train AI models?

No. Customer and order data is not used to train models for other merchants, and account data is purged after you uninstall.

What’s new

  • 2026.11.07
    7 Nov 2026
    • Every reply gets a second check against your instructions before it reaches the customer.
    • Product search by price range now works on stores using the newer Wix catalog.
    • Owner suggestions no longer count toward your monthly AI replies.
  • 2026.10.29
    29 Oct 2026
    • Very long messages are trimmed to 8,000 characters, so a pasted document no longer slows every later reply.
    • The AI answers with facts about your business instead of describing what your website shows.