AI customer service chatbot and inbox for Shopify, Wix and any site
ConvertPilot answers your customers on your website, by email, WhatsApp, Messenger, Instagram and Telegram, from one inbox. The AI agent reads your pages, products and recent orders, follows the rules you write, and shows the sources and steps behind every reply.
When a question needs a person, it captures the customer’s name and email and hands the conversation to your team with the full history. Bookings, product cards, order tracking, live translation, labels and CRM sync are built in, and your team can reply from the iPhone and Android apps.
Prices in US dollars.
I run a small business and I do not have time to answer repetitive questions. This bot does it perfectly. It is like having a highly trained employee who works 24/7 and never asks for a raise. I highly recommend it.
Priya, time is the scarcest thing in a small business, so we're glad ConvertPilot is taking the repetitive questions off you. Thanks for recommending it!
The tool is very mature for its age. It handles complex questions well and the handoff feature is seamless. I have been using it for a few months and I am very happy with the results. It saves me hours of work every week.
Emma, glad complex questions and handoffs are working well for you a few months in. Thanks for the lovely review!
My inbox was completely out of control. I was missing important messages because they were buried under a mountain of 'where is my order' emails. ConvertPilot cleared the clutter instantly. It is a must-have for any ecommerce store.
Ibrahim, important messages buried under "where is my order" emails is a classic ecommerce headache, and clearing that clutter means the ones that matter get seen. Thanks for the review!
The AI is brilliant. It answers everything perfectly. The only downside is that the dashboard can be a bit slow to load sometimes. It is a minor annoyance, but when you are trying to quickly jump into a chat, every second counts.
Jose, sorry about the slow dashboard loads. Jumping into a live chat is the worst time to be kept waiting. If you can tell us roughly when it happens, please reach out, it helps us pin down the cause.
I have tried a lot of different chatbots, but ConvertPilot is by far the best. It understands context, it remembers the customer, and it integrates perfectly with Shopify. It has made my life so much easier.
Karim, context, memory and a tight Shopify connection are the three things we obsess over, so it's great they stood out after trying so many chatbots. Thank you!
The web version is excellent. I just wish there was a dedicated mobile app for iOS. Using the browser on my phone is a bit clunky when I need to quickly jump into a conversation. Adding an app would make this a 5-star tool.
Isabel, glad the web version works well for you. Sorry the phone browser is clunky when you need to jump in quickly. A dedicated iOS app is on your wishlist and now on ours too. Thanks for the review!
I was worried about an AI bot making mistakes and angering my customers. But the handoff feature is brilliant. If the bot does not know the answer, it immediately passes the conversation to me. It is a seamless experience.
Karim, a bot that admits it doesn't know and hands over to you is far safer than one that guesses. Glad that put your worries to rest. Thank you!
The bot is fantastic. It handles my messages perfectly. But the 1000 AI reply limit on the Premium plan is a bit restrictive if you have a busy month. I hit the limit and had to upgrade to a higher tier. Just be aware of it.
Julien, sorry the reply limit forced an upgrade during a busy month. Having a way to cover the occasional peak without changing tiers is a fair ask, and we've noted it. Thanks for the honest review!
I run a small clothing brand. This bot handles all my customer service, from sizing questions to tracking orders. It has completely transformed my workflow. I finally have time to focus on designing new clothes. Highly recommended.
Julien, sizing questions and order tracking are the bulk of messages for most clothing brands, so handing them off and getting back to designing is a great trade. Thank you!
Do not expect it to be perfect out of the box. You have to spend time training it and writing rules. The first few days were a bit frustrating. But after a week of tweaking, it started working beautifully. A solid tool.
Ibrahim, sorry the first few days were frustrating while you trained it. Glad a week of tweaking got it working well. If there was one step in setup that cost you the most time, let us know, it helps us shorten that week for others.
It captures the visitor’s name and email, tells them a person will follow up, and the conversation lands in your inbox with the full history. Outside your online hours the widget shows your away message.
The full AI agent on website chat and email, training, widget design, labels, suggestions and five team seats. It covers the first 50 customer messages, then you pick a paid plan. No card is needed to start.
Yes. ConvertPilot has iPhone and Android apps with push notifications, every channel and the handoff controls.
Shopify and Wix natively, and Klaviyo, HubSpot, Mailchimp, Salesforce, Slack and Zapier on Premium and above.
No. Customer and order data is not used to train models for other merchants, and account data is purged after you uninstall.
