Sign inList your app

ConvertPilot

AI customer service chatbot and inbox for Shopify, Wix and any site

Dude Lemon LLCCustomer supportWeb appiPhone & iPadAndroidAI agent
Download on theApp StoreGet it onGoogle PlayLearn more on theConvertPilot website
Rating
4.4
Reviews
203Reviews
Pricing
$8.99a month
Category
Customer supportWeb apps
Version
2026.11.077 Nov 2026
Languages
1English
OverviewPricingReviewsQuestionsWhat’s newWrite a review

About ConvertPilot

ConvertPilot answers your customers on your website, by email, WhatsApp, Messenger, Instagram and Telegram, from one inbox. The AI agent reads your pages, products and recent orders, follows the rules you write, and shows the sources and steps behind every reply.

When a question needs a person, it captures the customer’s name and email and hands the conversation to your team with the full history. Bookings, product cards, order tracking, live translation, labels and CRM sync are built in, and your team can reply from the iPhone and Android apps.

  • Answers from your storeReplies come from your pages, products, orders and training.
  • One inbox for every channelWebsite chat, email, WhatsApp, Messenger, Instagram and Telegram in one thread per customer.
  • See why it repliedEvery AI reply shows the sources and steps behind it.
  • Human handoffCaptures the lead and passes the chat to your team with the full history.
  • Bookings and product cardsCustomers book services and shop products without leaving the chat.
  • Mobile appsReply from iPhone and Android with push notifications.
Integrations
ShopifyWixWhatsAppMessengerInstagramTelegramKlaviyoHubSpotMailchimpSalesforceSlackZapier

Pricing

Free
$0forever
  • First 50 customer messages
  • Website chat and email
  • AI training and widget design
  • 5 team seats
Plus
$8.99a month
  • 250 AI replies every 30 days
  • No cap on customer messages
  • 10 team seats
Premium
$17.99a month
  • 1,000 AI replies every 30 days
  • WhatsApp, Messenger, Instagram and Telegram
  • Analytics and CRM integrations
  • 20 team seats
Enterprise
$59.99a month
  • 2,000 AI replies every 30 days
  • Everything in Premium
  • 35 team seats

Prices in US dollars.

Ratings and reviews

4.4
203 reviews
553%
439%
35%
22%
11%
Write a review
CB
Carla BakerVerified email
Used on Web app

Saved me from burnout

I was working 12 hour days trying to keep up with customer messages. I was exhausted. This tool took over the repetitive work and saved me from burnout. It is an essential tool for any solo entrepreneur.

Reply from Dude Lemon LLC

Carla, thank you for sharing something so personal. Burnout from 12-hour message days is real for solo founders, and we're glad ConvertPilot could carry the repetitive part. Hope you're getting proper evenings off now.

KC
Kate CruzVerified email
Used on Web app

Solid, but the analytics are lacking

The bot works great. It answers questions and tracks orders perfectly. But I wish the dashboard had better analytics. I want to see charts of my busiest times, common questions, and conversion rates. The current data is too basic.

Reply from Dude Lemon LLC

Kate, sorry the analytics are too basic for what you need. Busiest times, top questions and conversion rates would turn the dashboard into something you can plan around. Thanks for the specific list, it's really useful for us.

RP
Raj PhillipsVerified email
Used on Web app

The best support tool

I have tried Intercom, Zendesk, and a few others. They were all too complicated and too expensive. ConvertPilot is the perfect balance of power and simplicity. It is designed for small businesses and it does its job perfectly.

Reply from Dude Lemon LLC

Raj, power without the complexity or the enterprise price is exactly the balance we aim for with small businesses. Thanks for the review!

HD
Hassan DaviesVerified email
Used on Web app

Very good, but needs a lower tier

The tool is excellent. The AI is smart and the handoff is seamless. But the pricing jump from Free to Premium is too steep for a beginner. A mid-tier plan around $10 would be perfect. But I am happy with the product.

Reply from Dude Lemon LLC

Hassan, happy to hear the AI and handoff work well for you. A middle tier around $10 for stores just starting out is a reasonable suggestion, and it's on our list to consider. Thanks for the review!

BM
Brian MartinezVerified email
Used on Web app

Flawless performance

I have been using this for a few months now and I have not had a single issue. It connects perfectly to Shopify, it handles WhatsApp messages, and it answers questions accurately. It is a very reliable piece of software.

Reply from Dude Lemon LLC

Brian, months of Shopify and WhatsApp running without a single issue is the kind of reliability we work hard for. Thank you!

NH
Nathan HussainVerified email
Used on Web app

A massive upgrade for my business

I run a small online store. This bot handles all my customer service, from tracking orders to answering FAQs. It has completely transformed my workflow. I finally have time to focus on growing my business. Highly recommended.

Reply from Dude Lemon LLC

Nathan, a transformed workflow and time back to grow the store is a great result for a small shop. Thank you for the recommendation!

SK
Sofia KellerVerified email
Used on Web app

Great features, but the mobile app is buggy

The desktop version is flawless. The mobile app, however, crashes constantly on my phone. I have to use the browser to handle handoffs, which is annoying. Fix the app and this is an easy 5-star product.

Reply from Dude Lemon LLC

Sofia, we're sorry the app keeps crashing on you. Having to fall back to the browser for handoffs isn't acceptable. Could you reach out with your phone model and OS version? That will help us reproduce the crash and fix it.

KC
Kavya ChangVerified email
Used on Web app

An exceptional AI assistant

I was skeptical about AI replacing human interaction. But this bot is so natural and helpful that my customers love it. It answers questions perfectly and hands off complex issues seamlessly. I am very impressed.

Reply from Dude Lemon LLC

Kavya, winning over a skeptic matters to us, especially when your customers are the ones saying they love it. Clean handoffs for the complex questions keep the human side intact. Thank you!

NS
Nathan SullivanVerified email
Used on Web app

Good, but takes time to learn

Do not expect to set this up in five minutes. It takes time to teach it your rules and your policies. The first week was frustrating. But once you get it right, it works well. It is a good tool, but it requires effort.

Reply from Dude Lemon LLC

Nathan, sorry the first week was frustrating while you taught it your policies. That setup effort should be lighter, and your feedback helps us get there. Glad it works well now, and reach out if anything needs tuning.

CL
Chen LaurentVerified email
Used on Web app

Saved my inbox from chaos

I was drowning in repetitive customer questions. Setting up ConvertPilot was the best decision I made this year. It cleared my inbox, answered my customers instantly, and gave me my time back. It is a fantastic product.

Reply from Dude Lemon LLC

Chen, a cleared inbox and customers answered instantly is a great way to end a year of repetitive questions. Thanks for the kind review!

Questions

What happens when the AI cannot answer?

It captures the visitor’s name and email, tells them a person will follow up, and the conversation lands in your inbox with the full history. Outside your online hours the widget shows your away message.

What does the Free plan include?

The full AI agent on website chat and email, training, widget design, labels, suggestions and five team seats. It covers the first 50 customer messages, then you pick a paid plan. No card is needed to start.

Can my team answer from their phones?

Yes. ConvertPilot has iPhone and Android apps with push notifications, every channel and the handoff controls.

Which tools does it connect to?

Shopify and Wix natively, and Klaviyo, HubSpot, Mailchimp, Salesforce, Slack and Zapier on Premium and above.

Is my customer data used to train AI models?

No. Customer and order data is not used to train models for other merchants, and account data is purged after you uninstall.

What’s new

  • 2026.11.07
    7 Nov 2026
    • Every reply gets a second check against your instructions before it reaches the customer.
    • Product search by price range now works on stores using the newer Wix catalog.
    • Owner suggestions no longer count toward your monthly AI replies.
  • 2026.10.29
    29 Oct 2026
    • Very long messages are trimmed to 8,000 characters, so a pasted document no longer slows every later reply.
    • The AI answers with facts about your business instead of describing what your website shows.