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ConvertPilot

AI customer service chatbot and inbox for Shopify, Wix and any site

Dude Lemon LLCCustomer supportWeb appiPhone & iPadAndroidAI agent
Download on theApp StoreGet it onGoogle PlayLearn more on theConvertPilot website
Rating
4.4
Reviews
203Reviews
Pricing
$8.99a month
Category
Customer supportWeb apps
Version
2026.11.077 Nov 2026
Languages
1English
OverviewPricingReviewsQuestionsWhat’s newWrite a review

About ConvertPilot

ConvertPilot answers your customers on your website, by email, WhatsApp, Messenger, Instagram and Telegram, from one inbox. The AI agent reads your pages, products and recent orders, follows the rules you write, and shows the sources and steps behind every reply.

When a question needs a person, it captures the customer’s name and email and hands the conversation to your team with the full history. Bookings, product cards, order tracking, live translation, labels and CRM sync are built in, and your team can reply from the iPhone and Android apps.

  • Answers from your storeReplies come from your pages, products, orders and training.
  • One inbox for every channelWebsite chat, email, WhatsApp, Messenger, Instagram and Telegram in one thread per customer.
  • See why it repliedEvery AI reply shows the sources and steps behind it.
  • Human handoffCaptures the lead and passes the chat to your team with the full history.
  • Bookings and product cardsCustomers book services and shop products without leaving the chat.
  • Mobile appsReply from iPhone and Android with push notifications.
Integrations
ShopifyWixWhatsAppMessengerInstagramTelegramKlaviyoHubSpotMailchimpSalesforceSlackZapier

Pricing

Free
$0forever
  • First 50 customer messages
  • Website chat and email
  • AI training and widget design
  • 5 team seats
Plus
$8.99a month
  • 250 AI replies every 30 days
  • No cap on customer messages
  • 10 team seats
Premium
$17.99a month
  • 1,000 AI replies every 30 days
  • WhatsApp, Messenger, Instagram and Telegram
  • Analytics and CRM integrations
  • 20 team seats
Enterprise
$59.99a month
  • 2,000 AI replies every 30 days
  • Everything in Premium
  • 35 team seats

Prices in US dollars.

Ratings and reviews

4.4
203 reviews
553%
439%
35%
22%
11%
Write a review
HH
Hannah HallVerified email
Used on Web app

Very helpful, but needs more integrations

The tool is excellent. It works perfectly with Shopify and WhatsApp. But I use Mailchimp for my email marketing and there is no direct integration. I have to manually export data. If they add more integrations, it will be perfect.

Reply from Dude Lemon LLC

Hannah, sorry about the manual exports to Mailchimp. Your vote for a direct integration is logged. Glad Shopify and WhatsApp are working perfectly for you. Thanks!

BT
Brian TaylorVerified email
Used on Web app

Best money I spend every month

At $18 a month, it is an absolute steal. It handles all my customer service, answers questions instantly, and even helps me capture leads. It has paid for itself ten times over. I cannot recommend it enough.

Reply from Dude Lemon LLC

Brian, paying for itself ten times over at $18 a month is the kind of math we love to hear. Glad the lead capture is pulling its weight too. Thank you!

BO
Brian OkaforVerified email
Used on Web app

Solid, but the UI is confusing

The AI is great. It handles my messages perfectly. But the dashboard is a mess. It took me ages to figure out where all the settings were. They need to hire a good UX designer. But for the price, I am happy with it.

Reply from Dude Lemon LLC

Brian, fair criticism, and sorry the dashboard made you hunt for settings. If you remember which ones were hardest to find, please reach out and tell us. That's the most useful input we can get for cleaning up the layout. Thanks for staying with us!

AM
Amelia MoreauVerified email
Used on Web app

The handoff is perfect

I love that the bot knows when to step aside. If a customer is getting upset, or asks a complex question, it immediately hands the conversation over to me. It feels like a perfectly trained employee. Highly recommended.

Reply from Dude Lemon LLC

Amelia, knowing when to step aside for an upset customer is a skill even human teams take time to learn. Glad the bot gets it right for you. Thanks for the recommendation!

DW
Diana WeberVerified email
Used on Web app

A truly intelligent assistant

This is not just a dumb keyword bot. It actually understands context and intent. It has handled some complex customer questions perfectly. I am blown away by how smart it is. It is a huge asset to my team.

Reply from Dude Lemon LLC

Diana, handling complex questions well because it understands intent is what separates it from a keyword bot. Glad it's pulling its weight on your team. Thank you!

AC
Ashley ChaudhryVerified email
Used on Web app

Good, but watch the AI limits

The bot is fantastic. But the 1000 AI reply limit on the Premium plan can be reached quickly if you are busy. When you hit the limit, the bot stops replying, which is frustrating. They need to offer a way to buy more credits.

Reply from Dude Lemon LLC

Ashley, sorry about the bot going silent at the limit. Customers don't know about quotas, they just see no reply. Buying extra credits is a sensible request and you're not alone in asking. If you're getting close to the limit, please reach out and we'll help.

OR
Omar RussoVerified email
Used on Web app

Saved my business

I was working 15 hour days just trying to keep up with customer messages. I was burning out. This tool took over the repetitive work and saved my business. I finally have a work-life balance again.

Reply from Dude Lemon LLC

Omar, getting your work-life balance back after 15-hour days is the best outcome we could hear about. Thank you for trusting ConvertPilot with your customers.

GB
Gabriel BakerVerified email
Used on Web app

Very good, but needs more features

The core functionality is excellent. It answers questions accurately and quickly. But I would love to see more advanced features, like the ability to trigger specific workflows based on customer answers. It is a bit basic right now.

Reply from Dude Lemon LLC

Gabriel, thanks for the four stars. Triggering workflows from customer answers would make the bot far more powerful, and you're not the only one to ask. If you share a specific workflow you'd want, it helps us shape it.

KK
Kate KellerVerified email
Used on Web app

The best tool for my store

I have tried many different chatbots, but this one is by far the best. It integrates seamlessly with Shopify, it understands natural language, and the handoff feature is flawless. I cannot recommend it enough.

Reply from Dude Lemon LLC

Kate, thanks for picking ConvertPilot out of all the chatbots you tried, and for such a warm recommendation!

YS
Yusuf SchmidtVerified email
Used on Web app

Does the job

It is a solid piece of software. It does what it is supposed to do without any drama. It handles my messages, it saves me time. The interface is a bit boring, but it works perfectly. I am happy with it.

Reply from Dude Lemon LLC

Yusuf, "no drama" is a good thing for software that talks to your customers. Point taken on the interface being a bit boring, we'll try to make it nicer to look at. Thanks!

Questions

What happens when the AI cannot answer?

It captures the visitor’s name and email, tells them a person will follow up, and the conversation lands in your inbox with the full history. Outside your online hours the widget shows your away message.

What does the Free plan include?

The full AI agent on website chat and email, training, widget design, labels, suggestions and five team seats. It covers the first 50 customer messages, then you pick a paid plan. No card is needed to start.

Can my team answer from their phones?

Yes. ConvertPilot has iPhone and Android apps with push notifications, every channel and the handoff controls.

Which tools does it connect to?

Shopify and Wix natively, and Klaviyo, HubSpot, Mailchimp, Salesforce, Slack and Zapier on Premium and above.

Is my customer data used to train AI models?

No. Customer and order data is not used to train models for other merchants, and account data is purged after you uninstall.

What’s new

  • 2026.11.07
    7 Nov 2026
    • Every reply gets a second check against your instructions before it reaches the customer.
    • Product search by price range now works on stores using the newer Wix catalog.
    • Owner suggestions no longer count toward your monthly AI replies.
  • 2026.10.29
    29 Oct 2026
    • Very long messages are trimmed to 8,000 characters, so a pasted document no longer slows every later reply.
    • The AI answers with facts about your business instead of describing what your website shows.