AI customer service chatbot and inbox for Shopify, Wix and any site
ConvertPilot answers your customers on your website, by email, WhatsApp, Messenger, Instagram and Telegram, from one inbox. The AI agent reads your pages, products and recent orders, follows the rules you write, and shows the sources and steps behind every reply.
When a question needs a person, it captures the customer’s name and email and hands the conversation to your team with the full history. Bookings, product cards, order tracking, live translation, labels and CRM sync are built in, and your team can reply from the iPhone and Android apps.
Prices in US dollars.
I had a customer claim the bot promised them a discount. I checked the audit trail and saw exactly what the bot said. The customer was wrong. The audit trail saved me from giving away money. It is a fantastic feature.
Alex, having a clear record of what the bot actually said makes discount disputes quick to settle. Glad it saved you money! Thanks for the review.
I run a small clothing brand. This bot handles all my customer service perfectly. It knows my inventory, my return policy, and even suggests similar products. It is like having a personal assistant who never sleeps.
Sophie, similar-product suggestions are where a bot can actually lift sales for a clothing brand, so it's great it's doing that alongside your returns and inventory questions. Thanks!
The tool works exactly as advertised. It is fast and accurate. My only issue is the price. $18 a month is a bit much for a small store. If they had a cheaper tier for lower volume, I would be much happier.
Luis, thanks for the honest feedback. $18 a month is noticeable for a small store with lower volume, and a lighter tier is a fair suggestion. Feel free to reach out if you'd like to talk through which plan makes sense for you.
I was dreading the weekend because I had so many messages to catch up on. I set up ConvertPilot on Friday and it cleared my inbox. I actually got to relax for the first time in months. It is worth every penny.
Vikram, months without a relaxing weekend is a long stretch, so we're really glad that streak is over. Thanks for the review!
The AI is very powerful, but you have to invest time in learning how to use it. Writing the rules and setting up the knowledge base took me a while. But once I did, it started working like a charm. A very solid tool.
Joanna, writing rules and building the knowledge base is an investment, and we'd like it to take less of your time. Glad it's working like a charm now. Thanks for the review!
I used to spend hours every day answering the same questions. Now, ConvertPilot handles it all. I have reclaimed my time and my sanity. It is a brilliant tool that every small business owner should be using.
Victor, reclaiming hours every day from repeat questions is exactly why we built ConvertPilot. Thank you for recommending it to other owners!
The desktop experience is great. But I really need a native mobile app. Using the web browser on my phone to handle handoffs is not ideal. If they release a good iOS app, I will easily give this 5 stars.
Jin, thanks for the four stars and the clear path to five. Handling handoffs in a phone browser isn't ideal, we agree, and your iOS app request is noted.
I sell to customers all over the world. The translation feature is incredible. It speaks perfect Japanese, Spanish, and French. It has helped me expand my business globally without hiring multilingual staff. Highly recommended.
Anna, serving Japanese, Spanish and French customers without hiring multilingual staff is a big step for a growing store. Thanks for the recommendation!
If you have an online store, you need this. It is that simple. It handles all the basic customer service so you can focus on growing your business. The setup is easy and the ROI is immediate. Do not hesitate to buy it.
Javier, easy setup and an immediate return is exactly how we want ConvertPilot to feel for any online store. Thanks for the strong vote of confidence!
The bot is good, but it is not perfect. It occasionally gives wrong answers about my shipping times. I have to constantly monitor it. However, it definitely saves me more time than it costs me. It is a net positive.
Jin, sorry about the occasional wrong shipping times. Constant monitoring takes away much of the point of the bot. Please reach out with an example conversation and your shipping rules, so we can find why it's slipping and get it reliable for you.
It captures the visitor’s name and email, tells them a person will follow up, and the conversation lands in your inbox with the full history. Outside your online hours the widget shows your away message.
The full AI agent on website chat and email, training, widget design, labels, suggestions and five team seats. It covers the first 50 customer messages, then you pick a paid plan. No card is needed to start.
Yes. ConvertPilot has iPhone and Android apps with push notifications, every channel and the handoff controls.
Shopify and Wix natively, and Klaviyo, HubSpot, Mailchimp, Salesforce, Slack and Zapier on Premium and above.
No. Customer and order data is not used to train models for other merchants, and account data is purged after you uninstall.
