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ConvertPilot

AI customer service chatbot and inbox for Shopify, Wix and any site

Dude Lemon LLCCustomer supportWeb appiPhone & iPadAndroidAI agent
Download on theApp StoreGet it onGoogle PlayLearn more on theConvertPilot website
Rating
4.4
Reviews
203Reviews
Pricing
$8.99a month
Category
Customer supportWeb apps
Version
2026.11.077 Nov 2026
Languages
1English
OverviewPricingReviewsQuestionsWhat’s newWrite a review

About ConvertPilot

ConvertPilot answers your customers on your website, by email, WhatsApp, Messenger, Instagram and Telegram, from one inbox. The AI agent reads your pages, products and recent orders, follows the rules you write, and shows the sources and steps behind every reply.

When a question needs a person, it captures the customer’s name and email and hands the conversation to your team with the full history. Bookings, product cards, order tracking, live translation, labels and CRM sync are built in, and your team can reply from the iPhone and Android apps.

  • Answers from your storeReplies come from your pages, products, orders and training.
  • One inbox for every channelWebsite chat, email, WhatsApp, Messenger, Instagram and Telegram in one thread per customer.
  • See why it repliedEvery AI reply shows the sources and steps behind it.
  • Human handoffCaptures the lead and passes the chat to your team with the full history.
  • Bookings and product cardsCustomers book services and shop products without leaving the chat.
  • Mobile appsReply from iPhone and Android with push notifications.
Integrations
ShopifyWixWhatsAppMessengerInstagramTelegramKlaviyoHubSpotMailchimpSalesforceSlackZapier

Pricing

Free
$0forever
  • First 50 customer messages
  • Website chat and email
  • AI training and widget design
  • 5 team seats
Plus
$8.99a month
  • 250 AI replies every 30 days
  • No cap on customer messages
  • 10 team seats
Premium
$17.99a month
  • 1,000 AI replies every 30 days
  • WhatsApp, Messenger, Instagram and Telegram
  • Analytics and CRM integrations
  • 20 team seats
Enterprise
$59.99a month
  • 2,000 AI replies every 30 days
  • Everything in Premium
  • 35 team seats

Prices in US dollars.

Ratings and reviews

4.4
203 reviews
553%
439%
35%
22%
11%
Write a review
AH
Ava HernandezVerified email
Used on Web app

Burned through the free plan in a weekend

The free plan is only 50 messages total, not per month like I assumed. I had a busy weekend and blew through it by Saturday afternoon. The tool works well, but the pricing feels a bit steep for a tiny operation like mine.

Reply from Dude Lemon LLC

Ava, sorry the 50-message free limit caught you by surprise. If it read like a monthly allowance, we need to explain it more clearly upfront. Glad the tool itself worked well, and please reach out to us so we can talk about what would fit a small operation like yours.

JB
John BaileyVerified email
Used on Web app

Finally stopped answering DMs at 2 AM

I run a small streetwear brand and was literally waking up in the middle of the night to reply to Instagram questions about sizing. Set this up on a Sunday and it just handles it. It even suggests the right products based on my inventory.

Reply from Dude Lemon LLC

John, nobody should be answering sizing questions at 2 AM. Glad the bot now covers your streetwear DMs and suggests the right pieces from your inventory. Thanks for the review!

MP
Mei PetersVerified email
Used on Web app

Good but the Shopify sync is a bit slow

The AI itself is fantastic and my customers on WhatsApp love it. My only issue is that when I update a price in Shopify, the bot sometimes takes a couple of hours to catch up. Lost a sale because of it, but support said they are working on it.

Reply from Dude Lemon LLC

Mei, we're sorry you lost a sale over a stale price. A couple of hours' lag after a Shopify price change is too long when the bot is quoting customers on WhatsApp. If it happens again, please reach out with the product and the time you made the change, so we can trace the delay on your store specifically.

Questions

What happens when the AI cannot answer?

It captures the visitor’s name and email, tells them a person will follow up, and the conversation lands in your inbox with the full history. Outside your online hours the widget shows your away message.

What does the Free plan include?

The full AI agent on website chat and email, training, widget design, labels, suggestions and five team seats. It covers the first 50 customer messages, then you pick a paid plan. No card is needed to start.

Can my team answer from their phones?

Yes. ConvertPilot has iPhone and Android apps with push notifications, every channel and the handoff controls.

Which tools does it connect to?

Shopify and Wix natively, and Klaviyo, HubSpot, Mailchimp, Salesforce, Slack and Zapier on Premium and above.

Is my customer data used to train AI models?

No. Customer and order data is not used to train models for other merchants, and account data is purged after you uninstall.

What’s new

  • 2026.11.07
    7 Nov 2026
    • Every reply gets a second check against your instructions before it reaches the customer.
    • Product search by price range now works on stores using the newer Wix catalog.
    • Owner suggestions no longer count toward your monthly AI replies.
  • 2026.10.29
    29 Oct 2026
    • Very long messages are trimmed to 8,000 characters, so a pasted document no longer slows every later reply.
    • The AI answers with facts about your business instead of describing what your website shows.