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ConvertPilot

AI customer service chatbot and inbox for Shopify, Wix and any site

Dude Lemon LLCCustomer supportWeb appiPhone & iPadAndroidAI agent
Download on theApp StoreGet it onGoogle PlayLearn more on theConvertPilot website
Rating
4.4
Reviews
203Reviews
Pricing
$8.99a month
Category
Customer supportWeb apps
Version
2026.11.077 Nov 2026
Languages
1English
OverviewPricingReviewsQuestionsWhat’s newWrite a review

About ConvertPilot

ConvertPilot answers your customers on your website, by email, WhatsApp, Messenger, Instagram and Telegram, from one inbox. The AI agent reads your pages, products and recent orders, follows the rules you write, and shows the sources and steps behind every reply.

When a question needs a person, it captures the customer’s name and email and hands the conversation to your team with the full history. Bookings, product cards, order tracking, live translation, labels and CRM sync are built in, and your team can reply from the iPhone and Android apps.

  • Answers from your storeReplies come from your pages, products, orders and training.
  • One inbox for every channelWebsite chat, email, WhatsApp, Messenger, Instagram and Telegram in one thread per customer.
  • See why it repliedEvery AI reply shows the sources and steps behind it.
  • Human handoffCaptures the lead and passes the chat to your team with the full history.
  • Bookings and product cardsCustomers book services and shop products without leaving the chat.
  • Mobile appsReply from iPhone and Android with push notifications.
Integrations
ShopifyWixWhatsAppMessengerInstagramTelegramKlaviyoHubSpotMailchimpSalesforceSlackZapier

Pricing

Free
$0forever
  • First 50 customer messages
  • Website chat and email
  • AI training and widget design
  • 5 team seats
Plus
$8.99a month
  • 250 AI replies every 30 days
  • No cap on customer messages
  • 10 team seats
Premium
$17.99a month
  • 1,000 AI replies every 30 days
  • WhatsApp, Messenger, Instagram and Telegram
  • Analytics and CRM integrations
  • 20 team seats
Enterprise
$59.99a month
  • 2,000 AI replies every 30 days
  • Everything in Premium
  • 35 team seats

Prices in US dollars.

Ratings and reviews

4.4
203 reviews
553%
439%
35%
22%
11%
Write a review
NT
Noah ThompsonVerified email
Used on Web app

Exactly what I needed for WhatsApp

Most of my customers in India use WhatsApp to ask about order status. Before, I was copying and pasting tracking numbers all day. Now the bot reads the Shopify order directly and gives them the tracking link. Total game changer.

Reply from Dude Lemon LLC

Noah, no more copying and pasting tracking numbers all day for your WhatsApp customers in India. The bot reading the Shopify order directly is exactly the kind of chore it should take off your hands. Thank you!

JC
Jessica CampbellVerified email
Used on Web app

Took me a week to get the rules right

Don't expect this to be magic out of the box. The first few days it was giving out wrong shipping times. You really have to sit down and write out your rules and FAQs carefully. Once I did that, it got much better. Setup was a chore though.

Reply from Dude Lemon LLC

Jessica, we're sorry the first days had the bot quoting wrong shipping times, and that getting the rules right took a week. That's too much work before you see it behave properly. If you're open to it, reach out and tell us where setup felt most like a chore, so we can make it faster for you and others.

BZ
Brian ZieglerVerified email
Used on Web app

My customers think I hired a new team

I run a skincare brand. Since turning on the bot on Instagram and the website, my response time went from 12 hours to 2 seconds. Several regulars have asked me if I hired more staff. Nope, just ConvertPilot. Worth every penny.

Reply from Dude Lemon LLC

Brian, 12 hours down to 2 seconds explains why your regulars think you hired a team. We'll keep the secret! Thanks for the great review.

ET
Elif ThomasVerified email
Used on Web app

Great, but I need WooCommerce support

The tool is fast, the AI is smart, and the interface is nice. My only problem is that it only officially supports Shopify for product data. I use WooCommerce, so I have to manually add all my products as knowledge. It works, but it is tedious.

Reply from Dude Lemon LLC

Elif, sorry you're entering every WooCommerce product as knowledge by hand, that's tedious. Your WooCommerce request is logged. Thanks for the kind words on the rest, and reach out if you'd like an update on store integrations.

JH
Jin HarrisVerified email
Used on Web app

Love the 'Why this reply' feature

I was nervous about an AI hallucinating answers about my return policy. But being able to click the 'Why this reply' button and see exactly which page of my website it read to generate the answer is brilliant. Gives me total peace of mind.

Reply from Dude Lemon LLC

Jin, seeing exactly which page of your site the bot read to answer a return policy question takes the guesswork out of trusting it. Glad "Why this reply" gives you that peace of mind. Thank you!

FH
Fatima HoffmannVerified email
Used on Web app

Not ready for heavy Telegram use

I use Telegram for my digital products and the bot constantly drops messages if three people ask a question at the exact same time. It seems to work fine on WhatsApp, but for my Telegram community it is just too slow right now. Disappointed.

Reply from Dude Lemon LLC

Fatima, we're sorry. Dropping messages when a few people ask at once is a real bug, and a Telegram community is exactly where that happens. Please reach out with your bot details and roughly when the drops happened, so we can reproduce the concurrency issue and fix it.

IP
Imran PerezVerified email
Used on Web app

A lifesaver for my small bakery

I am 58 and not great with technology. I was dreading setting up an AI bot. But the setup wizard was surprisingly easy. Now it handles all my custom cake inquiries on the website while I focus on actually baking. Highly recommend.

Reply from Dude Lemon LLC

Imran, setting it all up yourself despite dreading the tech is fantastic, and now the cake inquiries are handled while you bake. That's the dream! Thank you so much for the lovely review.

CB
Carla BaileyVerified email
Used on Web app

Customer support is actually helpful

Had a weird issue where the bot wouldn't connect to my Facebook page. Emailed them at 9 AM and got a real response from a human within 20 minutes. They walked me through the permissions and fixed it. Excellent service.

Reply from Dude Lemon LLC

Carla, Facebook page permissions trip up a lot of people, so we're glad a 20-minute walkthrough got you connected. Thanks for the kind words about support!

AR
Anna RaoVerified email
Used on Web app

UI is a bit clunky but the backend is solid

The dashboard looks a bit like it was built by engineers, but I honestly don't care because the actual AI does exactly what it is supposed to do. Tracking orders through chat is the feature I use the most. Just wish the design was cleaner.

Reply from Dude Lemon LLC

Anna, guilty as charged on the engineer-built look! Glad order tracking through chat does its job, and noted that a cleaner design would make the daily use nicer. Thank you!

CW
Chris WilsonVerified email
Used on Web app

Replaced my virtual assistant

I was paying someone $400 a month just to reply to basic customer emails and website chats. Cancelled that and switched to this. It messed up a sizing question once, but once I added a rule for it, it hasn't made a mistake since.

Reply from Dude Lemon LLC

Chris, $400 a month saved is significant, and thanks for being open about the sizing slip too. One clear rule fixing it for good is how the rules are meant to work. Thank you!

Questions

What happens when the AI cannot answer?

It captures the visitor’s name and email, tells them a person will follow up, and the conversation lands in your inbox with the full history. Outside your online hours the widget shows your away message.

What does the Free plan include?

The full AI agent on website chat and email, training, widget design, labels, suggestions and five team seats. It covers the first 50 customer messages, then you pick a paid plan. No card is needed to start.

Can my team answer from their phones?

Yes. ConvertPilot has iPhone and Android apps with push notifications, every channel and the handoff controls.

Which tools does it connect to?

Shopify and Wix natively, and Klaviyo, HubSpot, Mailchimp, Salesforce, Slack and Zapier on Premium and above.

Is my customer data used to train AI models?

No. Customer and order data is not used to train models for other merchants, and account data is purged after you uninstall.

What’s new

  • 2026.11.07
    7 Nov 2026
    • Every reply gets a second check against your instructions before it reaches the customer.
    • Product search by price range now works on stores using the newer Wix catalog.
    • Owner suggestions no longer count toward your monthly AI replies.
  • 2026.10.29
    29 Oct 2026
    • Very long messages are trimmed to 8,000 characters, so a pasted document no longer slows every later reply.
    • The AI answers with facts about your business instead of describing what your website shows.