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ConvertPilot

AI customer service chatbot and inbox for Shopify, Wix and any site

Dude Lemon LLCCustomer supportWeb appiPhone & iPadAndroidAI agent
Download on theApp StoreGet it onGoogle PlayLearn more on theConvertPilot website
Rating
4.4
Reviews
203Reviews
Pricing
$8.99a month
Category
Customer supportWeb apps
Version
2026.11.077 Nov 2026
Languages
1English
OverviewPricingReviewsQuestionsWhat’s newWrite a review

About ConvertPilot

ConvertPilot answers your customers on your website, by email, WhatsApp, Messenger, Instagram and Telegram, from one inbox. The AI agent reads your pages, products and recent orders, follows the rules you write, and shows the sources and steps behind every reply.

When a question needs a person, it captures the customer’s name and email and hands the conversation to your team with the full history. Bookings, product cards, order tracking, live translation, labels and CRM sync are built in, and your team can reply from the iPhone and Android apps.

  • Answers from your storeReplies come from your pages, products, orders and training.
  • One inbox for every channelWebsite chat, email, WhatsApp, Messenger, Instagram and Telegram in one thread per customer.
  • See why it repliedEvery AI reply shows the sources and steps behind it.
  • Human handoffCaptures the lead and passes the chat to your team with the full history.
  • Bookings and product cardsCustomers book services and shop products without leaving the chat.
  • Mobile appsReply from iPhone and Android with push notifications.
Integrations
ShopifyWixWhatsAppMessengerInstagramTelegramKlaviyoHubSpotMailchimpSalesforceSlackZapier

Pricing

Free
$0forever
  • First 50 customer messages
  • Website chat and email
  • AI training and widget design
  • 5 team seats
Plus
$8.99a month
  • 250 AI replies every 30 days
  • No cap on customer messages
  • 10 team seats
Premium
$17.99a month
  • 1,000 AI replies every 30 days
  • WhatsApp, Messenger, Instagram and Telegram
  • Analytics and CRM integrations
  • 20 team seats
Enterprise
$59.99a month
  • 2,000 AI replies every 30 days
  • Everything in Premium
  • 35 team seats

Prices in US dollars.

Ratings and reviews

4.4
203 reviews
553%
439%
35%
22%
11%
Write a review
GW
Gabriel WatsonVerified email
Used on Web app

Great for FAQs, not for complex issues

If a customer asks about shipping times or my return policy, the bot nails it every time. If they have a really weird custom order request, it struggles. But it correctly hands those off to me, so I can't really complain.

Reply from Dude Lemon LLC

Gabriel, nailing the FAQs and handing unusual custom requests to you is the behaviour we want, so it's good to hear it gets that judgment right. Thanks for the fair review!

EM
Emily MorganVerified email
Used on Web app

Saved my Ramadan sales

During Ramadan, my shop gets incredibly busy at night. I was terrified of missing messages. This bot handled thousands of queries perfectly while I slept during the day. The Arabic support is surprisingly good and natural.

Reply from Dude Lemon LLC

Emily, thousands of queries handled through the busy Ramadan nights, in natural Arabic, is a wonderful thing to hear. Ramadan Kareem, and thank you for trusting us with such an important season!

JT
Jonas ThomasVerified email
Used on Web app

Good AI, but the mobile app is buggy

The web version is fantastic. The mobile app, however, crashes constantly on my Android phone. I have to log in on my laptop just to see the handoff messages. Fix the mobile app and this is easily a 5-star product.

Reply from Dude Lemon LLC

Jonas, sorry the app keeps crashing on your Android phone. Opening a laptop just to read handoffs isn't the experience we want. Could you reach out with your phone model and Android version? It'll help us reproduce the crash quickly.

KY
Kim YangVerified email
Used on Web app

Bookings and payments in chat

I run a dog grooming business. People just want to book an appointment. The bot lets them pick a slot, collects their info, and takes payment via Stripe right there in the chat. It is like having a full-time receptionist for $20 a month.

Reply from Dude Lemon LLC

Kim, picking a slot, sharing details and paying through Stripe without leaving the chat is a really smooth flow for a dog grooming business. Give the pups a pat from us! Thank you.

SN
Sunita NguyenVerified email
Used on Web app

Takes the stress out of weekends

I used to have severe Sunday scaries because I knew I had a hundred messages waiting for me on Monday morning. Now the bot handles 80 percent of them. I actually get to relax on my weekends now. Worth it for the mental health alone.

Reply from Dude Lemon LLC

Sunita, a Monday pile of a hundred messages down to a fifth of that is a big relief, and actual weekends are worth a lot. If there's something that would bring that last star, tell us. Thanks!

DR
David RiveraVerified email
Used on Web app

The audit trail is a lifesaver

Had a customer claim the bot promised them free shipping. I opened the trace, saw exactly what the bot said, and it turned out the customer misread the auto-reply. The trace saved me from losing money on a bogus claim. Love this feature.

Reply from Dude Lemon LLC

David, opening the trace and seeing exactly what the bot said settles a disputed free shipping claim in seconds. Glad it saved you from a bogus one! Thanks for the review.

LH
Lina HallVerified email
Used on Web app

Good, but watch the premium price

The tool works exactly as advertised. The AI is fast and accurate. My only warning to others is that the Premium plan is almost $20 a month. If you are just starting out, make sure you actually have the message volume to justify the cost.

Reply from Dude Lemon LLC

Lina, that's honest advice for new stores: check your message volume before upgrading. The free plan is there for exactly that kind of test. Glad the AI is fast and accurate for you. Thanks!

SR
Sofia RossiVerified email
Used on Web app

The translation feature is amazing

I sell vintage clothing globally. Half my customers speak Spanish or French. The bot automatically translates their messages, replies in their language, and translates it back to English for me in the dashboard. It feels like magic, honestly.

Reply from Dude Lemon LLC

Sofia, customers getting replies in Spanish or French while you read everything in English in the dashboard is the setup we hoped would make global selling easy. Thank you!

NS
Nadia SilvaVerified email
Used on Web app

Did not work with my Instagram setup

I tried to connect my Instagram business account and it kept failing. I followed all the troubleshooting steps but no luck. I wasted two hours trying to get it to work. If you have a complex Meta setup, maybe be careful. Very frustrating.

Reply from Dude Lemon LLC

Nadia, we're sorry you lost two hours to a connection that kept failing. Instagram business accounts linked through more complex Meta setups can trip up the permissions step. Please reach out to us with how your accounts and pages are set up, and we'll work through it with you directly.

RM
Rebecca MartinVerified email
Used on Web app

The handoff to human is smooth

A lot of bots I tried would get stuck in a loop when a customer got angry. This one is smart enough to know when it is out of its depth and immediately pings me in the app to take over. The transition is seamless for the customer.

Reply from Dude Lemon LLC

Rebecca, a bot stuck in a loop with an angry customer makes everything worse, so pinging you to take over is the right move. Glad the transition feels seamless. Is there anything that would make it a five for you?

Questions

What happens when the AI cannot answer?

It captures the visitor’s name and email, tells them a person will follow up, and the conversation lands in your inbox with the full history. Outside your online hours the widget shows your away message.

What does the Free plan include?

The full AI agent on website chat and email, training, widget design, labels, suggestions and five team seats. It covers the first 50 customer messages, then you pick a paid plan. No card is needed to start.

Can my team answer from their phones?

Yes. ConvertPilot has iPhone and Android apps with push notifications, every channel and the handoff controls.

Which tools does it connect to?

Shopify and Wix natively, and Klaviyo, HubSpot, Mailchimp, Salesforce, Slack and Zapier on Premium and above.

Is my customer data used to train AI models?

No. Customer and order data is not used to train models for other merchants, and account data is purged after you uninstall.

What’s new

  • 2026.11.07
    7 Nov 2026
    • Every reply gets a second check against your instructions before it reaches the customer.
    • Product search by price range now works on stores using the newer Wix catalog.
    • Owner suggestions no longer count toward your monthly AI replies.
  • 2026.10.29
    29 Oct 2026
    • Very long messages are trimmed to 8,000 characters, so a pasted document no longer slows every later reply.
    • The AI answers with facts about your business instead of describing what your website shows.