AI customer service chatbot and inbox for Shopify, Wix and any site
ConvertPilot answers your customers on your website, by email, WhatsApp, Messenger, Instagram and Telegram, from one inbox. The AI agent reads your pages, products and recent orders, follows the rules you write, and shows the sources and steps behind every reply.
When a question needs a person, it captures the customer’s name and email and hands the conversation to your team with the full history. Bookings, product cards, order tracking, live translation, labels and CRM sync are built in, and your team can reply from the iPhone and Android apps.
Prices in US dollars.
Before this, I had a tab open for Facebook, another for Instagram, and another for my website chat. It was a nightmare. Now everything drops into the ConvertPilot inbox. It has saved me so much time and mental energy.
Deepa, Facebook, Instagram and website chat in one inbox instead of three tabs saves more mental energy than people expect. Thanks for the review!
The bot works well in English, but my customers speak Spanish. While it does translate, the Spanish often sounds a bit too formal and robotic. I have had to write specific rules to make it sound more casual. It is okay, but needs work.
Daniel, sorry the Spanish replies come out stiff and formal. Writing extra rules just to make them sound natural shouldn't be necessary. If you can share a couple of examples, along with how you'd want them to read, please reach out. It's the best way for us to improve the Spanish tone.
I am a one-woman show. I cannot answer messages at 11 PM. The bot takes over at night, answers all the basic questions, and leaves the complex ones for me in the morning. It is like having a night manager who works for pennies.
Jenna, a night manager who handles the basics and leaves the tricky ones for the morning is a lovely way to put it. Running a one-woman show is plenty, so we're glad the 11 PM messages are covered. Thank you!
I love that you don't need a credit card to try it. The 50 messages are enough to see if it works for your business. I used them up in a few days and immediately upgraded to Premium. It is a smart way to let people test the waters.
Lina, being able to test with real customers before entering a card is how we'd want to try a tool ourselves. Thanks for upgrading after those first 50 messages, and for the review!
When a customer asks 'do you have this in blue?', the bot doesn't just say yes. It sends a beautiful product card with the image, price, and a Buy button. My conversion rate on Instagram DMs has definitely gone up since I started using this.
Zara, answering "do you have this in blue?" with the actual product, price and a Buy button removes a step between interest and checkout. Great to hear your Instagram conversions are up! Thank you.
The product works fine, but I was charged twice for my monthly subscription and it took three days to get a refund. I understand mistakes happen, but the support was slow to respond. I am keeping it for now, but I am watching my card closely.
Amir, we're sorry you were charged twice and then waited three days for the refund. That's frustrating, and slow support made it worse. Thank you for staying with us. If anything on your card or invoices looks off again, contact us directly and we'll sort it out quickly.
I have tried a few other AI bots and they always sound like robots. This one uses natural language and even matches the tone of my brand. My customers are constantly telling me how helpful my 'new assistant' is.
Sunita, customers complimenting your "new assistant" is the best feedback the tone matching could get. Thank you for sharing it with us!
ConvertPilot is a great AI assistant, but I really wish it integrated with Slack or Discord for my team's internal notifications. Right now we just use the web dashboard, which means someone always has to have a tab open. Good, but could be better.
Valentina, someone keeping a tab open all day just to catch handoffs isn't ideal, sorry about that. Slack or Discord notifications for your team make a lot of sense and your request is logged. Thanks for the four stars!
I was expecting a massive headache trying to connect all my channels. But I just clicked connect, logged into my Facebook and Shopify, and it was done in about 15 minutes. The UI makes it very easy for non-technical people.
Alicia, Facebook and Shopify connected in about 15 minutes with no headache is what setup should feel like for anyone, technical or not. Thanks for the review!
Whenever a customer asks a pricing question in chat, the bot tags them as 'Price Sensitive' and syncs it to my Klaviyo list. I can now send targeted discounts to those specific people. This feature alone pays for the subscription.
Michelle, tagging price-sensitive shoppers from chat and sending targeted discounts through Klaviyo is a clever use of the sync. Thanks for sharing the setup, other stores will find it useful!
It captures the visitor’s name and email, tells them a person will follow up, and the conversation lands in your inbox with the full history. Outside your online hours the widget shows your away message.
The full AI agent on website chat and email, training, widget design, labels, suggestions and five team seats. It covers the first 50 customer messages, then you pick a paid plan. No card is needed to start.
Yes. ConvertPilot has iPhone and Android apps with push notifications, every channel and the handoff controls.
Shopify and Wix natively, and Klaviyo, HubSpot, Mailchimp, Salesforce, Slack and Zapier on Premium and above.
No. Customer and order data is not used to train models for other merchants, and account data is purged after you uninstall.
