AI customer service chatbot and inbox for Shopify, Wix and any site
ConvertPilot answers your customers on your website, by email, WhatsApp, Messenger, Instagram and Telegram, from one inbox. The AI agent reads your pages, products and recent orders, follows the rules you write, and shows the sources and steps behind every reply.
When a question needs a person, it captures the customer’s name and email and hands the conversation to your team with the full history. Bookings, product cards, order tracking, live translation, labels and CRM sync are built in, and your team can reply from the iPhone and Android apps.
Prices in US dollars.
It doesn't try to be too flashy. It just answers the 'where is my order' and 'what is your return policy' questions perfectly. That is 90 percent of my customer service. It has reduced my workload by hours every single day.
Elena, "where is my order" and "what's your return policy" really are most of the inbox for many stores, so nailing those saves hours every day. Thanks for the review!
You can't just turn it on and walk away. You have to spend time teaching it your rules and testing it. The first week was frustrating. But once you put the work in, it becomes an incredibly valuable employee.
Isaac, sorry about the frustrating first week. Teaching and testing the rules does take effort, and we want that curve to be gentler. Glad it turned into a valuable team member once it learned your store. Thanks for persevering!
If a customer comes back two weeks later and asks about the same product, the bot actually remembers the context of their last conversation. It makes the experience feel so personalized. My regular customers love it.
Jack, a regular coming back two weeks later and not having to repeat themselves is what makes a chat feel personal. Glad your customers notice it! Thank you.
The functionality is top notch. It answers questions perfectly. But the visual design of the dashboard feels very 2010. It is not a dealbreaker, but a cleaner interface would make the experience much nicer. Still, I am keeping it.
Tom, "very 2010" stings a little, but it's fair! Glad the functionality keeps you with us, and a cleaner interface is noted. Thanks for the honest review.
I run a small jewelry business. The Premium plan is exactly what I need. It covers all my channels and handles up to 1000 AI replies. It is honestly the best money I spend on my business every month. Can't recommend it enough.
Michelle, the best $18 you spend each month is quite the title, thank you! Good to hear Premium covers all your jewelry shop's channels comfortably.
I had a flash sale on Friday and the bot just stopped replying for about 45 minutes. By the time it came back, a lot of people had left angry messages. I get that servers get overwhelmed, but it cost me sales. Need better uptime.
Caroline, we're really sorry. The bot going quiet for 45 minutes during a flash sale, the exact moment you needed it most, cost you sales and goodwill. That's on us. Please reach out with the date and time of the outage so we can investigate what happened on your account and make sure your next sale is covered.
When the bot gets stumped, it doesn't just make something up. It pauses and sends me a notification. I jump in, and the customer doesn't even realize they were talking to a bot. It is the perfect blend of automation and human touch.
Nina, pausing and calling you in, instead of guessing, is the behaviour we care about most. A smooth handoff keeps the customer's experience seamless. Thanks for the review!
As a developer, I am impressed by the context window. It remembers the whole conversation and pulls product data accurately. The API is also quite clean. It is a bit pricey compared to building my own, but the time saved is worth it.
Lucas, a compliment on conversation memory and a clean API from a fellow developer means a lot. Fair point on price versus building your own, and we'd rather you spend that time on your product than on maintaining a bot. Thanks!
I was about to hire a part-time customer service rep because my store got too busy. Decided to try this instead. It handled 400 conversations last month perfectly. Saved me thousands of dollars in payroll.
Brian, 400 conversations handled in a month and thousands saved in payroll is a strong result for a store that's getting busy. Thanks for giving it a try first!
Most of my customers just want to know where their order is. This bot connects to my Shopify, finds the order, and gives them the tracking. I barely have to do anything anymore. Just wish the dashboard loaded a bit faster.
Florence, "where's my order?" is most of the inbox for print on demand, so it's good the Shopify lookup handles it for you. Sorry about the slow dashboard loads, that's noted. Thanks!
It captures the visitor’s name and email, tells them a person will follow up, and the conversation lands in your inbox with the full history. Outside your online hours the widget shows your away message.
The full AI agent on website chat and email, training, widget design, labels, suggestions and five team seats. It covers the first 50 customer messages, then you pick a paid plan. No card is needed to start.
Yes. ConvertPilot has iPhone and Android apps with push notifications, every channel and the handoff controls.
Shopify and Wix natively, and Klaviyo, HubSpot, Mailchimp, Salesforce, Slack and Zapier on Premium and above.
No. Customer and order data is not used to train models for other merchants, and account data is purged after you uninstall.
