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ConvertPilot

AI customer service chatbot and inbox for Shopify, Wix and any site

Dude Lemon LLCCustomer supportWeb appiPhone & iPadAndroidAI agent
Download on theApp StoreGet it onGoogle PlayLearn more on theConvertPilot website
Rating
4.4
Reviews
203Reviews
Pricing
$8.99a month
Category
Customer supportWeb apps
Version
2026.11.077 Nov 2026
Languages
1English
OverviewPricingReviewsQuestionsWhat’s newWrite a review

About ConvertPilot

ConvertPilot answers your customers on your website, by email, WhatsApp, Messenger, Instagram and Telegram, from one inbox. The AI agent reads your pages, products and recent orders, follows the rules you write, and shows the sources and steps behind every reply.

When a question needs a person, it captures the customer’s name and email and hands the conversation to your team with the full history. Bookings, product cards, order tracking, live translation, labels and CRM sync are built in, and your team can reply from the iPhone and Android apps.

  • Answers from your storeReplies come from your pages, products, orders and training.
  • One inbox for every channelWebsite chat, email, WhatsApp, Messenger, Instagram and Telegram in one thread per customer.
  • See why it repliedEvery AI reply shows the sources and steps behind it.
  • Human handoffCaptures the lead and passes the chat to your team with the full history.
  • Bookings and product cardsCustomers book services and shop products without leaving the chat.
  • Mobile appsReply from iPhone and Android with push notifications.
Integrations
ShopifyWixWhatsAppMessengerInstagramTelegramKlaviyoHubSpotMailchimpSalesforceSlackZapier

Pricing

Free
$0forever
  • First 50 customer messages
  • Website chat and email
  • AI training and widget design
  • 5 team seats
Plus
$8.99a month
  • 250 AI replies every 30 days
  • No cap on customer messages
  • 10 team seats
Premium
$17.99a month
  • 1,000 AI replies every 30 days
  • WhatsApp, Messenger, Instagram and Telegram
  • Analytics and CRM integrations
  • 20 team seats
Enterprise
$59.99a month
  • 2,000 AI replies every 30 days
  • Everything in Premium
  • 35 team seats

Prices in US dollars.

Ratings and reviews

4.4
203 reviews
553%
439%
35%
22%
11%
Write a review
JN
Joanna NguyenVerified email
Used on Web app

The product recommendations are great

I sell home decor. When someone asks for a specific style, the bot actually pulls up product cards from my Shopify store that match the description. It is like having a personal shopper working for me 24 hours a day. Very cool stuff.

Reply from Dude Lemon LLC

Joanna, showing product cards that match the style a shopper describes is exactly how a good personal shopper works, and home decor is a perfect fit for it. Thanks for the review!

YK
Yusuf KowalskiVerified email
Used on Web app

Good value if you have the volume

The Premium plan is $17.99 a month, which is a bit much if you only get 10 messages a day. But if you are a growing store, it pays for itself almost immediately. The AI replies are fast and it saves me from hiring help.

Reply from Dude Lemon LLC

Yusuf, that's a fair take: at 10 messages a day Premium is harder to justify, and with a growing store it pays for itself quickly. Glad it's saving you from hiring help. Thanks for the honest review!

SB
Sara BakerVerified email
Used on Web app

Saved me hours of admin work

My small team was drowning in customer emails. We set up ConvertPilot and it immediately started handling the simple stuff. It integrates perfectly with our Shopify store. Honestly, it is the best software purchase we have made this year.

Reply from Dude Lemon LLC

Sara, a small team that was drowning in emails, with the simple ones now handled straight from Shopify data, is a big change. Best software purchase of the year is a lovely compliment. Thank you!

AW
Anna WilsonVerified email
Used on Web app

A surprisingly helpful assistant

I was expecting a useless chatbot, but it actually reads my website and understands my products. It is not perfect, and I have to check the logs occasionally, but it has definitely reduced the number of repetitive questions I have to answer.

Reply from Dude Lemon LLC

Anna, glad it surprised you by actually reading your site and understanding your products. If anything in the logs ever looks wrong, send it our way and we'll look into it. Thanks for the honest review!

HE
Hiro EvansVerified email
Used on Web app

Not good for complex B2B sales

If you sell simple products, this is great. But my B2B business requires a lot of back and forth and nuanced negotiation. The bot gets confused easily when things aren't a simple FAQ. It is okay for first contact, but not much else.

Reply from Dude Lemon LLC

Hiro, sorry ConvertPilot falls short on your B2B conversations. Negotiation with a lot of back and forth is a very different job from answering FAQs, and you're right that it struggles there today. If you're open to sharing an example conversation, please reach out, it would help us understand what B2B sellers need from it.

IL
Imran LeeVerified email
Used on Web app

The Telegram integration is smooth

I run a community on Telegram and needed a bot to handle common questions about my digital products. Setting it up with ConvertPilot was incredibly easy. It just works. No coding required, which is great for a non-tech guy like me.

Reply from Dude Lemon LLC

Imran, a Telegram community asking the same questions about digital products is a great fit for the bot, and no coding needed is how it should be. Thanks for the review!

AC
Amelia CooperVerified email
Used on Web app

Works exactly as advertised

I was skeptical about an AI bot being able to represent my brand well. But ConvertPilot is surprisingly articulate. It follows the tone guidelines I set and handles returns like a pro. Very impressed with the technology.

Reply from Dude Lemon LLC

Amelia, a bot that sticks to your tone guidelines while handling returns properly is what lets you trust it with your brand. Thanks for giving it a chance despite the skepticism!

AB
Ava BrownVerified email
Used on Web app

Does the job, but needs better analytics

The bot is fantastic. But I wish I could see better analytics. I want to know what the most common questions are, what time of day is busiest, etc. The dashboard just shows basic counts. Needs more data for business owners.

Reply from Dude Lemon LLC

Ava, fair point. Basic counts don't tell you much, and common questions plus busiest hours are what actually help you plan staffing and content. Thanks for the clear request, it's been passed on.

ZD
Zoe DuboisVerified email
Used on Web app

It basically runs my Instagram

I sell custom handmade candles on Instagram. I used to get so stressed out by the sheer volume of DMs. Now the bot filters everything. It answers the basic questions and only sends me the people who are ready to order.

Reply from Dude Lemon LLC

Zoe, only hearing from the people who are ready to order, while the bot handles the rest of your Instagram DMs, sounds like a much calmer way to run a candle business. Thank you!

RO
Rohan OkaforVerified email
Used on Web app

Good, but the free plan is too limited

I understand they need to make money, but 50 messages for a lifetime free plan is barely enough to test it. It should be 50 messages a month. I almost walked away because I couldn't test it properly, but I am glad I upgraded.

Reply from Dude Lemon LLC

Rohan, glad you upgraded in the end, and sorry the free plan nearly lost you before you could test it properly. Fifty messages a month rather than fifty total is a fair suggestion and it's been noted. Thanks for the feedback!

Questions

What happens when the AI cannot answer?

It captures the visitor’s name and email, tells them a person will follow up, and the conversation lands in your inbox with the full history. Outside your online hours the widget shows your away message.

What does the Free plan include?

The full AI agent on website chat and email, training, widget design, labels, suggestions and five team seats. It covers the first 50 customer messages, then you pick a paid plan. No card is needed to start.

Can my team answer from their phones?

Yes. ConvertPilot has iPhone and Android apps with push notifications, every channel and the handoff controls.

Which tools does it connect to?

Shopify and Wix natively, and Klaviyo, HubSpot, Mailchimp, Salesforce, Slack and Zapier on Premium and above.

Is my customer data used to train AI models?

No. Customer and order data is not used to train models for other merchants, and account data is purged after you uninstall.

What’s new

  • 2026.11.07
    7 Nov 2026
    • Every reply gets a second check against your instructions before it reaches the customer.
    • Product search by price range now works on stores using the newer Wix catalog.
    • Owner suggestions no longer count toward your monthly AI replies.
  • 2026.10.29
    29 Oct 2026
    • Very long messages are trimmed to 8,000 characters, so a pasted document no longer slows every later reply.
    • The AI answers with facts about your business instead of describing what your website shows.