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ConvertPilot

AI customer service chatbot and inbox for Shopify, Wix and any site

Dude Lemon LLCCustomer supportWeb appiPhone & iPadAndroidAI agent
Download on theApp StoreGet it onGoogle PlayLearn more on theConvertPilot website
Rating
4.4
Reviews
203Reviews
Pricing
$8.99a month
Category
Customer supportWeb apps
Version
2026.11.077 Nov 2026
Languages
1English
OverviewPricingReviewsQuestionsWhat’s newWrite a review

About ConvertPilot

ConvertPilot answers your customers on your website, by email, WhatsApp, Messenger, Instagram and Telegram, from one inbox. The AI agent reads your pages, products and recent orders, follows the rules you write, and shows the sources and steps behind every reply.

When a question needs a person, it captures the customer’s name and email and hands the conversation to your team with the full history. Bookings, product cards, order tracking, live translation, labels and CRM sync are built in, and your team can reply from the iPhone and Android apps.

  • Answers from your storeReplies come from your pages, products, orders and training.
  • One inbox for every channelWebsite chat, email, WhatsApp, Messenger, Instagram and Telegram in one thread per customer.
  • See why it repliedEvery AI reply shows the sources and steps behind it.
  • Human handoffCaptures the lead and passes the chat to your team with the full history.
  • Bookings and product cardsCustomers book services and shop products without leaving the chat.
  • Mobile appsReply from iPhone and Android with push notifications.
Integrations
ShopifyWixWhatsAppMessengerInstagramTelegramKlaviyoHubSpotMailchimpSalesforceSlackZapier

Pricing

Free
$0forever
  • First 50 customer messages
  • Website chat and email
  • AI training and widget design
  • 5 team seats
Plus
$8.99a month
  • 250 AI replies every 30 days
  • No cap on customer messages
  • 10 team seats
Premium
$17.99a month
  • 1,000 AI replies every 30 days
  • WhatsApp, Messenger, Instagram and Telegram
  • Analytics and CRM integrations
  • 20 team seats
Enterprise
$59.99a month
  • 2,000 AI replies every 30 days
  • Everything in Premium
  • 35 team seats

Prices in US dollars.

Ratings and reviews

4.4
203 reviews
553%
439%
35%
22%
11%
Write a review
SC
Stefan CarterVerified email
Used on Web app

A bit of a learning curve, but worth it

It is not a plug-and-play solution. You really have to train it. The first week it was giving out wrong shipping info. But once I spent time reading their guides and setting up the rules, it became incredibly accurate. Stick with it.

Reply from Dude Lemon LLC

Stefan, sorry about the wrong shipping info in the first week, that's exactly the kind of mistake we don't want reaching your customers. Thanks for sticking with it until the rules were set up properly. Please reach out anytime if something looks off again.

CT
Carla TanakaVerified email
Used on Web app

The ultimate tool for a busy founder

I wear a lot of hats in my business. Being able to let the AI handle the frontline customer service has freed me up to focus on marketing and product development. It is reliable, smart, and easy to use. Highly recommended.

Reply from Dude Lemon LLC

Carla, handing off frontline service so you can put your hours into marketing and product is a good trade for any founder wearing lots of hats. Thank you!

GA
Grace AlvarezVerified email
Used on Web app

Could not get it to work with WhatsApp

I tried for three days to connect my WhatsApp business number. I kept getting a weird error code. Support sent me a generic help article that did not work. I ended up requesting a refund. Maybe it works for others, but it was a waste of time for me.

Reply from Dude Lemon LLC

Grace, we're sorry. Three days stuck on an error code and a generic help article that didn't fix it is a poor experience, and we understand the refund. If you're open to it, please reach out with the error code you saw. We'd like to find what blocked your WhatsApp Business number so it doesn't happen to anyone else.

NT
Nadia TorresVerified email
Used on Web app

Customers don't even realize it is a bot

The AI is so conversational that my customers actually say 'thank you' to it. It does not sound robotic at all. It handles sizing questions, shipping inquiries, and returns perfectly. It has completely transformed my customer support.

Reply from Dude Lemon LLC

Nadia, customers thanking the bot is a sweet detail, and a good sign it sounds natural. Sizing, shipping and returns covered is most of the support load for many stores. Thank you!

NC
Nicolas CooperVerified email
Used on Web app

Great features, but pricey for beginners

The tool is amazing, but the pricing tiers are a bit aggressive. The jump from Free to Premium is big. If they had a mid-tier plan around $10 a month, I think it would be perfect for small startups like mine. Still, I am happy with it.

Reply from Dude Lemon LLC

Nicolas, fair point on the jump from Free to Premium feeling big for an early-stage startup. A tier around $10 is a useful data point for us. Glad you're happy with the tool itself, and reach out if you'd like to talk pricing directly.

FA
Fatima AbbottVerified email
Used on Web app

Incredible time saver for my small shop

I run a small bookstore. I cannot tell you how many times a day I get asked 'do you have this book in stock?'. Now the bot checks my inventory and replies instantly. It handles 90 percent of my messages. Highly recommend.

Reply from Dude Lemon LLC

Fatima, "do you have this book in stock?" answered instantly from your inventory is a perfect job for the bot, and it leaves you more time for the book lovers who want a chat. Thank you!

NF
Noah FischerVerified email
Used on Web app

Solid AI, but watch your rules closely

You have to be very specific when writing rules. I told the bot 'we do not offer refunds' and it took that to mean we do not accept returns at all. I had to rewrite the rule. It is a great tool, but it takes exactly what you say literally.

Reply from Dude Lemon LLC

Noah, thanks for sharing the refund versus returns mix-up, it's a really useful example for other store owners. Sorry it caused confusion before you rewrote the rule. If any rule ever behaves unexpectedly, send it our way and we'll help you word it.

BL
Ben LarsenVerified email
Used on Web app

This is the future of customer service

I was hesitant to trust AI with my customers, but the results speak for themselves. My response time has dropped from hours to seconds, and my customers are much happier. The 'Why this reply' feature gives me the confidence to let it run.

Reply from Dude Lemon LLC

Ben, being able to see why the bot answered the way it did is what turns hesitation into trust. Hours to seconds on response time is a great result. Thank you!

MC
Marta ChangVerified email
Used on Web app

It works, but the setup is tedious

The AI itself is very capable. But setting up all the rules and knowledge took me an entire weekend. It would be great if there was a way to bulk upload FAQs from a CSV file instead of typing them all out one by one.

Reply from Dude Lemon LLC

Marta, sorry setup ate a whole weekend. Typing FAQs in one by one is tedious, and a CSV bulk upload is a very practical suggestion that we've passed on. Glad the AI performs well now that it's set up. Thanks!

KH
Kavya HarrisVerified email
Used on Web app

Wish it had a native mobile app

The web dashboard works okay on mobile browsers, but a dedicated app would be much better. I am often away from my desk and need to check handoffs on my phone. The push notifications are also sometimes delayed. Fix this please.

Reply from Dude Lemon LLC

Kavya, sorry about the delayed push notifications. When a handoff needs you, a late alert defeats the purpose. Please reach out with your phone and browser details, we'd like to look into the delays directly. The native app request is noted as well.

Questions

What happens when the AI cannot answer?

It captures the visitor’s name and email, tells them a person will follow up, and the conversation lands in your inbox with the full history. Outside your online hours the widget shows your away message.

What does the Free plan include?

The full AI agent on website chat and email, training, widget design, labels, suggestions and five team seats. It covers the first 50 customer messages, then you pick a paid plan. No card is needed to start.

Can my team answer from their phones?

Yes. ConvertPilot has iPhone and Android apps with push notifications, every channel and the handoff controls.

Which tools does it connect to?

Shopify and Wix natively, and Klaviyo, HubSpot, Mailchimp, Salesforce, Slack and Zapier on Premium and above.

Is my customer data used to train AI models?

No. Customer and order data is not used to train models for other merchants, and account data is purged after you uninstall.

What’s new

  • 2026.11.07
    7 Nov 2026
    • Every reply gets a second check against your instructions before it reaches the customer.
    • Product search by price range now works on stores using the newer Wix catalog.
    • Owner suggestions no longer count toward your monthly AI replies.
  • 2026.10.29
    29 Oct 2026
    • Very long messages are trimmed to 8,000 characters, so a pasted document no longer slows every later reply.
    • The AI answers with facts about your business instead of describing what your website shows.