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ConvertPilot

AI customer service chatbot and inbox for Shopify, Wix and any site

Dude Lemon LLCCustomer supportWeb appiPhone & iPadAndroidAI agent
Download on theApp StoreGet it onGoogle PlayLearn more on theConvertPilot website
Rating
4.4
Reviews
203Reviews
Pricing
$8.99a month
Category
Customer supportWeb apps
Version
2026.11.077 Nov 2026
Languages
1English
OverviewPricingReviewsQuestionsWhat’s newWrite a review

About ConvertPilot

ConvertPilot answers your customers on your website, by email, WhatsApp, Messenger, Instagram and Telegram, from one inbox. The AI agent reads your pages, products and recent orders, follows the rules you write, and shows the sources and steps behind every reply.

When a question needs a person, it captures the customer’s name and email and hands the conversation to your team with the full history. Bookings, product cards, order tracking, live translation, labels and CRM sync are built in, and your team can reply from the iPhone and Android apps.

  • Answers from your storeReplies come from your pages, products, orders and training.
  • One inbox for every channelWebsite chat, email, WhatsApp, Messenger, Instagram and Telegram in one thread per customer.
  • See why it repliedEvery AI reply shows the sources and steps behind it.
  • Human handoffCaptures the lead and passes the chat to your team with the full history.
  • Bookings and product cardsCustomers book services and shop products without leaving the chat.
  • Mobile appsReply from iPhone and Android with push notifications.
Integrations
ShopifyWixWhatsAppMessengerInstagramTelegramKlaviyoHubSpotMailchimpSalesforceSlackZapier

Pricing

Free
$0forever
  • First 50 customer messages
  • Website chat and email
  • AI training and widget design
  • 5 team seats
Plus
$8.99a month
  • 250 AI replies every 30 days
  • No cap on customer messages
  • 10 team seats
Premium
$17.99a month
  • 1,000 AI replies every 30 days
  • WhatsApp, Messenger, Instagram and Telegram
  • Analytics and CRM integrations
  • 20 team seats
Enterprise
$59.99a month
  • 2,000 AI replies every 30 days
  • Everything in Premium
  • 35 team seats

Prices in US dollars.

Ratings and reviews

4.4
203 reviews
553%
439%
35%
22%
11%
Write a review
KN
Karim NovakVerified email
Used on Web app

Very good, but can be slow

The answers are always accurate and well-written. My only complaint is that sometimes it takes a few seconds for the bot to generate a reply. In the fast-paced world of online shopping, every second counts. Still, a great tool.

Reply from Dude Lemon LLC

Karim, you're right that a few seconds feels long when a shopper is waiting. Glad the answers are accurate, and thanks for the feedback, as reply speed is something we keep measuring and improving.

AR
Angela ReidVerified email
Used on Web app

This thing is a lifesaver

I was drowning in Instagram DMs. I had 500 unread messages and I was losing my mind. I set this up and it cleared the backlog in an hour. It is like having a superpower. I cannot imagine running my store without it now.

Reply from Dude Lemon LLC

Angela, 500 unread Instagram DMs cleared in an hour is a dramatic turnaround. Glad you've got your sanity back! Thanks for the review.

PC
Pedro ClarkeVerified email
Used on Web app

Saves me hours every week

I run a print shop and I am constantly answering emails about file formats and shipping. The bot handles all of that now. It took a bit of tweaking to get the file format rules right, but now it runs flawlessly. A solid investment.

Reply from Dude Lemon LLC

Pedro, file format questions are a print shop classic, and it's great the bot handles them flawlessly now that the rules are tuned. Thanks for the solid review!

MC
Marta CruzVerified email
Used on Web app

Finally, a bot that understands context

Most bots just look for keywords. This one actually understands the context of the conversation. It remembers what the customer asked three messages ago. It feels incredibly natural and my customers are very impressed with it.

Reply from Dude Lemon LLC

Marta, remembering what a customer said three messages ago is what keeps the conversation from feeling like a form. Glad your customers are impressed! Thank you.

IC
Ines CruzVerified email
Used on Web app

Great, but be careful with the rules

The AI is very literal. If you do not write your rules clearly, it will do exactly what you say, even if it does not make business sense. Spend time setting it up right and it is a fantastic tool. Just do not rush the setup.

Reply from Dude Lemon LLC

Ines, that's a really useful tip for other store owners: the bot follows your rules literally, so clear rules make a big difference. Sorry if it took some trial and error to get there. If you'd like a second pair of eyes on your rules, reach out to us.

RG
Raj GordonVerified email
Used on Web app

Absolutely brilliant

I am a very small business owner and I cannot afford a support team. This AI is like having a 24/7 assistant for the price of a couple of coffees. It is smart, polite, and handles all the mundane questions perfectly.

Reply from Dude Lemon LLC

Raj, a polite round-the-clock assistant for the price of a couple of coffees is the deal we want small business owners to get. Thank you!

CC
Camille ChaudhryVerified email
Used on Web app

Good AI, bad dashboard design

The AI does a great job answering questions. But the backend interface is very confusing to navigate. It took me ages to figure out where to change my business hours. The design needs a major overhaul to be user-friendly.

Reply from Dude Lemon LLC

Camille, we're sorry the dashboard made something as simple as changing your business hours take ages. That should be a ten-second job. If you can tell us where you first looked for it, please reach out, it will help us put settings where people expect them.

HN
Hannah NairVerified email
Used on Web app

The best investment for my boutique

I was spending 4 hours a day answering the same questions about sizing and shipping. Now the bot does it. It even uses my exact brand voice. It feels like I have my own personal customer service team. Absolutely love it.

Reply from Dude Lemon LLC

Hannah, four hours a day of sizing and shipping questions handed off, in your own brand voice, is a big win for a boutique. Thank you for the lovely review!

LR
Leila ReddyVerified email
Used on Web app

Solid tool, but missing some integrations

The core product is fantastic. I just wish it integrated with more email marketing tools besides Klaviyo. I use Mailchimp and have to manually export data. If they add more integrations, this will easily be a 5-star review.

Reply from Dude Lemon LLC

Leila, sorry the manual Mailchimp exports add extra work when Klaviyo users get a direct connection. Your Mailchimp request is noted. Thanks for the clear feedback and the four stars!

HB
Helen BeckerVerified email
Used on Web app

Saved my weekend

I was supposed to go to a wedding this weekend but I was stressing about my store's inbox. I set up ConvertPilot on Friday afternoon and it handled everything while I was away. I actually got to enjoy the wedding. Thank you!

Reply from Dude Lemon LLC

Helen, set up on Friday afternoon and the store handled while you celebrated at a wedding is a lovely story. So glad you got to enjoy it! Thank you.

Questions

What happens when the AI cannot answer?

It captures the visitor’s name and email, tells them a person will follow up, and the conversation lands in your inbox with the full history. Outside your online hours the widget shows your away message.

What does the Free plan include?

The full AI agent on website chat and email, training, widget design, labels, suggestions and five team seats. It covers the first 50 customer messages, then you pick a paid plan. No card is needed to start.

Can my team answer from their phones?

Yes. ConvertPilot has iPhone and Android apps with push notifications, every channel and the handoff controls.

Which tools does it connect to?

Shopify and Wix natively, and Klaviyo, HubSpot, Mailchimp, Salesforce, Slack and Zapier on Premium and above.

Is my customer data used to train AI models?

No. Customer and order data is not used to train models for other merchants, and account data is purged after you uninstall.

What’s new

  • 2026.11.07
    7 Nov 2026
    • Every reply gets a second check against your instructions before it reaches the customer.
    • Product search by price range now works on stores using the newer Wix catalog.
    • Owner suggestions no longer count toward your monthly AI replies.
  • 2026.10.29
    29 Oct 2026
    • Very long messages are trimmed to 8,000 characters, so a pasted document no longer slows every later reply.
    • The AI answers with facts about your business instead of describing what your website shows.