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ConvertPilot

AI customer service chatbot and inbox for Shopify, Wix and any site

Dude Lemon LLCCustomer supportWeb appiPhone & iPadAndroidAI agent
Download on theApp StoreGet it onGoogle PlayLearn more on theConvertPilot website
Rating
4.4
Reviews
203Reviews
Pricing
$8.99a month
Category
Customer supportWeb apps
Version
2026.11.077 Nov 2026
Languages
1English
OverviewPricingReviewsQuestionsWhat’s newWrite a review

About ConvertPilot

ConvertPilot answers your customers on your website, by email, WhatsApp, Messenger, Instagram and Telegram, from one inbox. The AI agent reads your pages, products and recent orders, follows the rules you write, and shows the sources and steps behind every reply.

When a question needs a person, it captures the customer’s name and email and hands the conversation to your team with the full history. Bookings, product cards, order tracking, live translation, labels and CRM sync are built in, and your team can reply from the iPhone and Android apps.

  • Answers from your storeReplies come from your pages, products, orders and training.
  • One inbox for every channelWebsite chat, email, WhatsApp, Messenger, Instagram and Telegram in one thread per customer.
  • See why it repliedEvery AI reply shows the sources and steps behind it.
  • Human handoffCaptures the lead and passes the chat to your team with the full history.
  • Bookings and product cardsCustomers book services and shop products without leaving the chat.
  • Mobile appsReply from iPhone and Android with push notifications.
Integrations
ShopifyWixWhatsAppMessengerInstagramTelegramKlaviyoHubSpotMailchimpSalesforceSlackZapier

Pricing

Free
$0forever
  • First 50 customer messages
  • Website chat and email
  • AI training and widget design
  • 5 team seats
Plus
$8.99a month
  • 250 AI replies every 30 days
  • No cap on customer messages
  • 10 team seats
Premium
$17.99a month
  • 1,000 AI replies every 30 days
  • WhatsApp, Messenger, Instagram and Telegram
  • Analytics and CRM integrations
  • 20 team seats
Enterprise
$59.99a month
  • 2,000 AI replies every 30 days
  • Everything in Premium
  • 35 team seats

Prices in US dollars.

Ratings and reviews

4.4
203 reviews
553%
439%
35%
22%
11%
Write a review
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Alicia DuboisVerified email
Used on Web app

I was skeptical, but I am converted

I did not think an AI could handle my customers the way I do. But it actually does it better. It never sleeps, it never gets frustrated, and it always has the right information. It is a fantastic addition to my business.

Reply from Dude Lemon LLC

Alicia, "converted" is a fitting word for a ConvertPilot review! Patient, always informed and available at any hour is a high bar, and we're glad it meets yours. Thank you.

VP
Valentina PerrinVerified email
Used on Web app

Very helpful, but needs more channels

It works great for Instagram and WhatsApp. But I also sell on TikTok Shop and Etsy. I would love to see those channels added. Right now I still have to check those platforms manually. But for what it does, it is excellent.

Reply from Dude Lemon LLC

Valentina, sorry you're still checking TikTok Shop and Etsy by hand. Your request for both channels is logged. Glad Instagram and WhatsApp are working well for you in the meantime. Thank you!

IC
Imran ChenVerified email
Used on Web app

A game changer for my business

I run a small subscription box service. The bot handles all the billing questions, address changes, and cancellations. It has reduced my churn rate because customers get instant answers instead of waiting for an email reply.

Reply from Dude Lemon LLC

Imran, lower churn because subscribers get instant answers on billing and address changes is a really interesting result. Waiting on an email is often when people decide to cancel. Thanks for sharing!

JS
Joanna SousaVerified email
Used on Web app

Good, but it hallucinates sometimes

The AI is generally very smart, but occasionally it hallucinates a discount code or a shipping policy that does not exist. I have to constantly check the logs to make sure it is not making promises I cannot keep. It needs more guardrails.

Reply from Dude Lemon LLC

Joanna, we're sorry. A bot inventing a discount code or a shipping policy is a serious problem, and you shouldn't have to watch the logs just to catch it. Please reach out with a couple of the conversations where it happened. We'd like to trace why it went off-script and tighten the guardrails on your store.

AP
Andrea PatelVerified email
Used on Web app

Saved my store during the holidays

Last holiday season was a nightmare. I was working 16 hour days just answering messages. This year, ConvertPilot handled the Black Friday and Christmas rush perfectly. I actually got to enjoy the holidays. Five stars.

Reply from Dude Lemon LLC

Andrea, from 16-hour days answering messages to actually enjoying the holidays is the best kind of before-and-after. Hope this season's Black Friday is just as calm! Thank you.

AC
Aaron CarterVerified email
Used on Web app

Alright, alright, alright

It is a solid product. It does exactly what it says on the tin. It answers questions and hands off the tough stuff. The interface could be a bit smoother, but it gets the job done. A good investment for any small shop.

Reply from Dude Lemon LLC

Aaron, does what it says on the tin is a fine thing to be. Noted on smoothing out the interface. Thanks for the review, and for the great title!

SB
Sakura BrownVerified email
Used on Web app

The best AI assistant I have tried

I tested about five different AI bots before settling on ConvertPilot. It has the best natural language processing by far. It does not sound like a robot and it handles my product catalog perfectly. Highly recommended.

Reply from Dude Lemon LLC

Sakura, coming out on top after testing five different bots is a big compliment, especially on sounding natural and knowing your catalog. Thank you!

GI
Grace IyerVerified email
Used on Web app

Made my life so much easier

I am not a tech person at all. But the setup was so easy that even I could do it. It has completely automated my customer service. I finally have time to focus on designing new products instead of answering emails all day.

Reply from Dude Lemon LLC

Grace, setup that's easy enough for someone who isn't a tech person is exactly what we aim for, and more time for designing products is the payoff. Thank you!

IF
Isabel FlemingVerified email
Used on Web app

Good for basic tasks

If you need a bot to answer simple questions like store hours or return policies, this is perfect. For more complex product recommendations, it sometimes gets confused. But for the price, it is a very solid addition to my toolkit.

Reply from Dude Lemon LLC

Isabel, sorry the product recommendations get confused on more complex requests. If you can share an example where it went wrong, please reach out. It helps us improve how the bot matches products to what customers ask. Thanks for the fair review!

MY
Marta YamamotoVerified email
Used on Web app

Customer support is top tier

Had a minor issue with billing. Emailed support and got a response from a real person within an hour. They fixed the issue and even gave me a free month. The software is great, but the support is what really makes them stand out.

Reply from Dude Lemon LLC

Marta, a billing issue should never cost you, so we're glad it was sorted within the hour. Thanks for the kind words about our support team!

Questions

What happens when the AI cannot answer?

It captures the visitor’s name and email, tells them a person will follow up, and the conversation lands in your inbox with the full history. Outside your online hours the widget shows your away message.

What does the Free plan include?

The full AI agent on website chat and email, training, widget design, labels, suggestions and five team seats. It covers the first 50 customer messages, then you pick a paid plan. No card is needed to start.

Can my team answer from their phones?

Yes. ConvertPilot has iPhone and Android apps with push notifications, every channel and the handoff controls.

Which tools does it connect to?

Shopify and Wix natively, and Klaviyo, HubSpot, Mailchimp, Salesforce, Slack and Zapier on Premium and above.

Is my customer data used to train AI models?

No. Customer and order data is not used to train models for other merchants, and account data is purged after you uninstall.

What’s new

  • 2026.11.07
    7 Nov 2026
    • Every reply gets a second check against your instructions before it reaches the customer.
    • Product search by price range now works on stores using the newer Wix catalog.
    • Owner suggestions no longer count toward your monthly AI replies.
  • 2026.10.29
    29 Oct 2026
    • Very long messages are trimmed to 8,000 characters, so a pasted document no longer slows every later reply.
    • The AI answers with facts about your business instead of describing what your website shows.