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ConvertPilot

AI customer service chatbot and inbox for Shopify, Wix and any site

Dude Lemon LLCCustomer supportWeb appiPhone & iPadAndroidAI agent
Download on theApp StoreGet it onGoogle PlayLearn more on theConvertPilot website
Rating
4.4
Reviews
203Reviews
Pricing
$8.99a month
Category
Customer supportWeb apps
Version
2026.11.077 Nov 2026
Languages
1English
OverviewPricingReviewsQuestionsWhat’s newWrite a review

About ConvertPilot

ConvertPilot answers your customers on your website, by email, WhatsApp, Messenger, Instagram and Telegram, from one inbox. The AI agent reads your pages, products and recent orders, follows the rules you write, and shows the sources and steps behind every reply.

When a question needs a person, it captures the customer’s name and email and hands the conversation to your team with the full history. Bookings, product cards, order tracking, live translation, labels and CRM sync are built in, and your team can reply from the iPhone and Android apps.

  • Answers from your storeReplies come from your pages, products, orders and training.
  • One inbox for every channelWebsite chat, email, WhatsApp, Messenger, Instagram and Telegram in one thread per customer.
  • See why it repliedEvery AI reply shows the sources and steps behind it.
  • Human handoffCaptures the lead and passes the chat to your team with the full history.
  • Bookings and product cardsCustomers book services and shop products without leaving the chat.
  • Mobile appsReply from iPhone and Android with push notifications.
Integrations
ShopifyWixWhatsAppMessengerInstagramTelegramKlaviyoHubSpotMailchimpSalesforceSlackZapier

Pricing

Free
$0forever
  • First 50 customer messages
  • Website chat and email
  • AI training and widget design
  • 5 team seats
Plus
$8.99a month
  • 250 AI replies every 30 days
  • No cap on customer messages
  • 10 team seats
Premium
$17.99a month
  • 1,000 AI replies every 30 days
  • WhatsApp, Messenger, Instagram and Telegram
  • Analytics and CRM integrations
  • 20 team seats
Enterprise
$59.99a month
  • 2,000 AI replies every 30 days
  • Everything in Premium
  • 35 team seats

Prices in US dollars.

Ratings and reviews

4.4
203 reviews
553%
439%
35%
22%
11%
Write a review
LC
Liam CruzVerified email
Used on Web app

Saves me from answering repetitive questions

I run a small craft business. I love talking to my customers, but answering 'when will my order ship' fifty times a day is exhausting. This bot handles all of that perfectly so I can focus on the creative side of my business.

Reply from Dude Lemon LLC

Liam, "when will my order ship" fifty times a day would drain anyone. Glad the bot handles it so you can enjoy the real conversations with customers and the creative work. If there's something that would earn the fifth star, let us know!

JW
Jose WilliamsVerified email
Used on Web app

Finally, a bot that understands my store

I spent weeks trying to get other bots to understand my product catalog. They always gave wrong info. ConvertPilot connected to my Shopify store and instantly understood everything. It is by far the smartest AI assistant on the market.

Reply from Dude Lemon LLC

Jose, weeks of fighting other bots over your catalog sounds exhausting, so we're glad ConvertPilot picked it up straight from your Shopify store. Thank you!

MS
Mateo ScottVerified email
Used on Web app

Good, but could be cheaper

I like the tool, it works well. But $18 a month is a bit steep for a small business owner just starting out. I think a $10 tier with slightly fewer messages would be perfect. But I am keeping it because it does save me time.

Reply from Dude Lemon LLC

Mateo, thanks for keeping it despite the price feeling steep at your stage. A $10 tier with fewer messages is a clear, practical suggestion and it's been noted. Reach out anytime if you'd like help getting the most from your plan.

KB
Kate BanerjeeVerified email
Used on Web app

The human handoff is flawless

I love that the bot knows when to give up. If a customer is getting frustrated, or asks a really complex question, it stops and signals me. It is a huge relief knowing that it will not just make things up and make the customer angrier.

Reply from Dude Lemon LLC

Kate, spotting a frustrated customer and stepping aside for you is exactly when a bot should stop talking. Glad that gives you peace of mind. Thank you!

EP
Elif PhillipsVerified email
Used on Web app

A great tool, but the UI needs a refresh

The AI is incredibly powerful. It handles everything I throw at it. But the dashboard feels a bit outdated and cluttered. It is not a dealbreaker, but a modern UI would make the daily use much more enjoyable. Still, a solid product.

Reply from Dude Lemon LLC

Elif, glad the AI handles everything you throw at it. Sorry the dashboard feels cluttered and dated, you use it every day, so it should be pleasant. If there's a screen that bothers you most, send it our way.

CL
Chloe LiVerified email
Used on Web app

Makes me look like a superhero

My customers think I am superhuman because I reply to them instantly at all hours. Little do they know it is just ConvertPilot. It has improved my customer satisfaction scores and my response times dramatically.

Reply from Dude Lemon LLC

Chloe, your secret is safe with us! Better satisfaction scores and faster response times are the real proof behind the superhero reputation. Thanks for the fun review.

RH
Raj HallVerified email
Used on Web app

Good, but watch the AI limits

The 1000 AI replies on the Premium plan sound like a lot, but if you have a busy month, you can hit that limit. When you do, it stops replying to customers. I wish they had an option to buy more credits instead of forcing an upgrade.

Reply from Dude Lemon LLC

Raj, sorry hitting the limit means customers stop getting replies, that's a rough way to find out. Buying extra credits instead of upgrading is a fair ask, and it's clearly something several stores want. Thanks for raising it!

RB
Raj BernardVerified email
Used on Web app

Rest in peace to my manual replies

This tool has completely replaced my manual copy-paste replies. It reads the customer's question, understands the context, and gives a personalized answer. It is absolutely incredible technology. Highly recommended for any busy shop.

Reply from Dude Lemon LLC

Raj, RIP copy-paste replies indeed! Personalised answers that read the customer's actual question are a big step up from canned text. Thanks for the fun review.

JT
Jonas TorresVerified email
Used on Web app

The product cards are a massive upgrade

I used to just send links to my website. Now the bot sends interactive product cards with prices and images right in the chat. It looks so much more professional and my click-through rate has definitely improved. Great feature.

Reply from Dude Lemon LLC

Jonas, a product card with the price and image right in the chat gives shoppers a much clearer reason to tap than a bare link, so a better click-through rate makes sense. Thank you!

SM
Steven MeyerVerified email
Used on Web app

Solid, but takes time to train

Do not expect it to be perfect on day one. You have to feed it your FAQs, your policies, and your product info. It took me about a week of testing and tweaking before it was reliable. But now that it is, I love it.

Reply from Dude Lemon LLC

Steven, a week of feeding it FAQs, policies and product info is real effort, so thank you for putting it in. Glad you love it now that it's reliable. Reach out if you ever want help fine-tuning it further.

Questions

What happens when the AI cannot answer?

It captures the visitor’s name and email, tells them a person will follow up, and the conversation lands in your inbox with the full history. Outside your online hours the widget shows your away message.

What does the Free plan include?

The full AI agent on website chat and email, training, widget design, labels, suggestions and five team seats. It covers the first 50 customer messages, then you pick a paid plan. No card is needed to start.

Can my team answer from their phones?

Yes. ConvertPilot has iPhone and Android apps with push notifications, every channel and the handoff controls.

Which tools does it connect to?

Shopify and Wix natively, and Klaviyo, HubSpot, Mailchimp, Salesforce, Slack and Zapier on Premium and above.

Is my customer data used to train AI models?

No. Customer and order data is not used to train models for other merchants, and account data is purged after you uninstall.

What’s new

  • 2026.11.07
    7 Nov 2026
    • Every reply gets a second check against your instructions before it reaches the customer.
    • Product search by price range now works on stores using the newer Wix catalog.
    • Owner suggestions no longer count toward your monthly AI replies.
  • 2026.10.29
    29 Oct 2026
    • Very long messages are trimmed to 8,000 characters, so a pasted document no longer slows every later reply.
    • The AI answers with facts about your business instead of describing what your website shows.