AI customer service chatbot and inbox for Shopify, Wix and any site
ConvertPilot answers your customers on your website, by email, WhatsApp, Messenger, Instagram and Telegram, from one inbox. The AI agent reads your pages, products and recent orders, follows the rules you write, and shows the sources and steps behind every reply.
When a question needs a person, it captures the customer’s name and email and hands the conversation to your team with the full history. Bookings, product cards, order tracking, live translation, labels and CRM sync are built in, and your team can reply from the iPhone and Android apps.
Prices in US dollars.
At $18 a month, it is a no-brainer. It handles the work of a part-time employee. I have not only saved time, but I have also captured more sales because the bot replies instantly when I am busy. Very happy with it.
Imran, catching sales that would have slipped away while you were busy is where instant replies really pay off. Thanks for the great review!
The bot works great and my customers are happy. But I really wish I could see better analytics. I want to know how many conversations were resolved by the bot vs a human. The current dashboard just shows basic message counts.
Ines, bot-resolved versus human-resolved conversations is the number that really shows what the bot is worth, so it's a great one to ask for. Sorry the dashboard only shows basic counts today. Your request is noted, thank you!
Half of my customers speak Spanish. I do not. The AI translates their messages into English for me, and replies to them in perfect Spanish. It has opened up a whole new market for my business. It is brilliant.
Brian, opening a whole Spanish-speaking market without speaking Spanish yourself is a great outcome. Thanks for sharing it with us!
You cannot just plug it in and expect it to work perfectly. It takes effort to train it. But once you spend a weekend setting up your rules and FAQs, it becomes an incredibly powerful tool. Highly recommended.
John, a weekend of setup is a real investment, so thank you for making it and for recommending us anyway. Glad it's paying off now that your rules and FAQs are in place.
I have tried Intercom, Zendesk, and a bunch of other tools. They were all too expensive and complicated. ConvertPilot gives me the same power but tailored for a small Shopify store. It is an absolute game changer.
Vikram, coming from Intercom and Zendesk, hearing that ConvertPilot fits a small Shopify store better is a great compliment. Thanks for the review!
The web version is excellent. I just wish there was a dedicated mobile app for iOS. Using the browser on my phone is a bit clunky when I need to quickly jump into a conversation. Adding an app would make this a 5-star tool.
Chris, sorry jumping into a conversation from your phone browser feels clunky. That's usually exactly when speed matters most. Your request for a proper iOS experience is noted, and thanks for telling us what would earn the fifth star.
We had a massive 50 percent off sale and my inbox exploded. ConvertPilot didn't miss a beat. It answered hundreds of questions about sizing, shipping, and returns. It literally saved my sanity. Cannot recommend it enough.
Alice, a 50 percent off sale is when the inbox explodes, so handling hundreds of sizing, shipping and returns questions without missing a beat is the real test. Glad it passed! Thank you.
I am not a fan of overly complicated software. This was easy to set up, it connects to my store, and it answers questions correctly. It does not try to be too clever or flashy. It just does exactly what I need it to do. Perfect.
Ines, easy setup, connected to your store and correct answers with no fuss is exactly the experience we want. Thanks for the review!
The answers are accurate, which is the most important thing. But the tone of the AI can sometimes feel a bit stiff and robotic. I have tried writing rules to make it sound more friendly, but it still needs work. It is good, not great.
Jason, sorry the tone still feels stiff even after your rules. Accurate but robotic replies don't do your brand justice. Please reach out with a reply you'd consider ideal and one that felt off. Seeing the gap helps us improve how the bot follows tone.
I was very close to hiring a full-time customer service rep. I decided to give this a try for a month instead. Best decision ever. It handles all my front-line support and I only have to step in for the really complex issues.
Alice, a one-month trial instead of a full-time hire, and only stepping in for the complex cases, sounds like a smart way to scale. Thank you for the review!
It captures the visitor’s name and email, tells them a person will follow up, and the conversation lands in your inbox with the full history. Outside your online hours the widget shows your away message.
The full AI agent on website chat and email, training, widget design, labels, suggestions and five team seats. It covers the first 50 customer messages, then you pick a paid plan. No card is needed to start.
Yes. ConvertPilot has iPhone and Android apps with push notifications, every channel and the handoff controls.
Shopify and Wix natively, and Klaviyo, HubSpot, Mailchimp, Salesforce, Slack and Zapier on Premium and above.
No. Customer and order data is not used to train models for other merchants, and account data is purged after you uninstall.
