AI customer service chatbot and inbox for Shopify, Wix and any site
ConvertPilot answers your customers on your website, by email, WhatsApp, Messenger, Instagram and Telegram, from one inbox. The AI agent reads your pages, products and recent orders, follows the rules you write, and shows the sources and steps behind every reply.
When a question needs a person, it captures the customer’s name and email and hands the conversation to your team with the full history. Bookings, product cards, order tracking, live translation, labels and CRM sync are built in, and your team can reply from the iPhone and Android apps.
Prices in US dollars.
It is excellent at handling FAQs like 'where is my order' and 'what is your return policy'. For more complex inquiries, it hands off to me. It does exactly what a first-line support agent should do. A solid product.
Helen, a solid first-line agent that answers the FAQs and passes the rest to you is exactly the role we designed it for. Thanks, and tell us if there's anything that would bump it to five.
I own a small skincare brand. The amount of time I save using ConvertPilot is invaluable. It answers all my DMs and website chats instantly. It has allowed me to scale my business without hiring more staff.
Kim, scaling your skincare brand without adding staff, while DMs and website chats are answered instantly, is a great place to be. Thank you!
No tricks, no hidden fees. It is a solid AI assistant that handles your customer service. It saves me hours every week. I just wish the mobile app was a bit faster. But overall, I am a very satisfied customer.
Sunita, hours saved every week with no surprises on the bill is exactly what we want customers to say. Sorry the mobile app feels slow. If there's a particular screen that drags, tell us and we'll look into it. Thanks!
I run a small electronics store. The bot knows everything about my products, my warranties, and my return policies. It answers with absolute confidence. It is like having a genius employee who never sleeps. Highly recommended.
Julia, electronics customers ask a lot about specs and warranties, so a bot that knows your products and policies well is a big help. Thanks for the recommendation!
The AI is very smart and handles my customers well. But the backend dashboard is not very intuitive. It took me a long time to figure out where all the settings were. Once you learn it, it is fine, but the onboarding could be better.
Aaron, sorry the dashboard took so long to learn. Settings shouldn't be a scavenger hunt. Glad the AI looks after your customers well, and if you remember which settings were hardest to find, we'd love to hear it.
I was about to hire a virtual assistant to handle my emails and chats. I decided to try this first. It has completely eliminated the need. It handles all the repetitive questions perfectly. I am saving hundreds of dollars a month.
Alex, hundreds of dollars a month saved by trying ConvertPilot before hiring a VA is a smart call. Thanks for sharing it!
The core AI is fantastic. I just wish it integrated with more than just Shopify. I use BigCommerce and have to manually add my products. If they add more ecommerce integrations, this will easily be a 5-star review.
Anthony, sorry you're adding products by hand because BigCommerce isn't connected. Your request is logged, and if you reach out we'll keep you posted on ecommerce integrations. Thanks for the fair review!
I tried another bot that just kept arguing with customers when it did not know the answer. ConvertPilot is smart enough to know when to hand the conversation over to me. That feature alone is worth the price of admission.
Kavya, a bot that argues with customers when it doesn't know the answer does more harm than no bot at all. Glad ConvertPilot's handoff won you over. Thanks!
I run a clothing boutique. I was drowning in Instagram DMs asking about sizing. The bot handles all of it now and even sends size charts. It is like having a personal stylist answering questions 24/7. Highly recommended.
Maya, sending a size chart in the middle of an Instagram conversation is such a practical touch for a boutique. Glad the sizing DMs are handled now. Thanks for the review!
It is not a magic bullet. You have to teach it how to speak for your brand. The first week I was frustrated, but after I added my specific rules, it became amazing. Stick with it, the results are worth the effort.
Sarah, sorry the first week was frustrating, and thank you for pushing through it. Your brand-specific rules are what turn it from generic to sounding like you. If anything ever feels off, reach out and we'll help tune it.
It captures the visitor’s name and email, tells them a person will follow up, and the conversation lands in your inbox with the full history. Outside your online hours the widget shows your away message.
The full AI agent on website chat and email, training, widget design, labels, suggestions and five team seats. It covers the first 50 customer messages, then you pick a paid plan. No card is needed to start.
Yes. ConvertPilot has iPhone and Android apps with push notifications, every channel and the handoff controls.
Shopify and Wix natively, and Klaviyo, HubSpot, Mailchimp, Salesforce, Slack and Zapier on Premium and above.
No. Customer and order data is not used to train models for other merchants, and account data is purged after you uninstall.
