AI customer service chatbot and inbox for Shopify, Wix and any site
ConvertPilot answers your customers on your website, by email, WhatsApp, Messenger, Instagram and Telegram, from one inbox. The AI agent reads your pages, products and recent orders, follows the rules you write, and shows the sources and steps behind every reply.
When a question needs a person, it captures the customer’s name and email and hands the conversation to your team with the full history. Bookings, product cards, order tracking, live translation, labels and CRM sync are built in, and your team can reply from the iPhone and Android apps.
Prices in US dollars.
I run a small business and I do not have time to answer repetitive questions. This bot does it perfectly. It is like having a highly trained employee who works 24/7 and never asks for a raise. I highly recommend it.
Zara, repetitive questions eat into the hours a small business owner doesn't have, so we're happy ConvertPilot is taking them on. Thank you for recommending us!
The tool is very mature for its age. It handles complex questions well and the handoff feature is seamless. I have been using it for a few months and I am very happy with the results. It saves me hours of work every week.
James, "mature for its age" made us smile. A few months in with hours saved each week is great to hear. If anything would make it a five, we'd like to know.
My inbox was completely out of control. I was missing important messages because they were buried under a mountain of 'where is my order' emails. ConvertPilot cleared the clutter instantly. It is a must-have for any ecommerce store.
Victor, glad the important messages aren't getting lost under order-status emails anymore. Thanks for the review!
The AI is brilliant. It answers everything perfectly. The only downside is that the dashboard can be a bit slow to load sometimes. It is a minor annoyance, but when you are trying to quickly jump into a chat, every second counts.
Hiro, sorry the dashboard is slow to load at times. When you need to jump into a chat, waiting on a spinner is frustrating. If you notice it happening at particular times or on certain pages, please let us know so we can track it down.
I have tried a lot of different chatbots, but ConvertPilot is by far the best. It understands context, it remembers the customer, and it integrates perfectly with Shopify. It has made my life so much easier.
Yasmin, remembering the customer across a conversation is what stops a chat from feeling like a form, so we're glad that stood out. Thank you for the kind words!
I have not had a single issue with this software. It connected to my store instantly, learned my policies, and started answering questions perfectly. It is reliable, fast, and incredibly helpful. Five stars without a doubt.
Alice, not a single issue from connection to answering is the smooth start we hope every store gets. Thanks for the five stars!
The bot is fantastic, but the 1000 AI reply limit on the Premium plan is a bit restrictive if you have a busy month. I hit the limit in three weeks and had to upgrade to the next tier. Make sure you monitor your usage.
Aaron, hitting the 1,000 reply limit in three weeks means your store is busy, which is great, but sorry it forced an upgrade mid-month. Your feedback on how the limits feel is noted. Thanks for the useful tip to monitor usage!
This software is incredibly fast and accurate. It has cut my response time down to zero. My customers are amazed by how quickly they get answers, even at 3 AM. It is an essential tool for any serious online business.
Camille, customers getting a quick, accurate answer at 3 AM is the kind of service that wins repeat buyers. Thanks for the great review!
The replies are generated almost instantly. It is very fast and efficient. The setup was a bit tedious, but the end result is worth it. It handles my WhatsApp messages perfectly. I would recommend it to any small shop.
Yasmin, near-instant WhatsApp replies are what customers expect now, so it's good to hear it keeps up. Sorry the setup was tedious, it should be quicker, and your feedback helps us get there. Thanks for recommending us!
I was skeptical about AI, but this has completely changed my business. It handles 90 percent of my customer service. My customers love the instant replies, and I love the extra time I have to focus on marketing.
Alicia, 90 percent of customer service handled, customers loving the instant replies, and more time for marketing is a great turnaround for a former skeptic. Thank you!
It captures the visitor’s name and email, tells them a person will follow up, and the conversation lands in your inbox with the full history. Outside your online hours the widget shows your away message.
The full AI agent on website chat and email, training, widget design, labels, suggestions and five team seats. It covers the first 50 customer messages, then you pick a paid plan. No card is needed to start.
Yes. ConvertPilot has iPhone and Android apps with push notifications, every channel and the handoff controls.
Shopify and Wix natively, and Klaviyo, HubSpot, Mailchimp, Salesforce, Slack and Zapier on Premium and above.
No. Customer and order data is not used to train models for other merchants, and account data is purged after you uninstall.
