ReviewMankey

Priya, that's completely fair, and we're sorry. A hotel can't run its reputation management without TripAdvisor and Yelp, and a "coming soon" note doesn't help you today. Please reach out to us so we can be upfront about where those sources stand and let you know the moment that changes.

Grace, we're sorry about this. Buttons that look clickable but aren't and settings buried three levels deep are real usability bugs, and hunting for controls defeats the point of a time-saving tool. Could you reach out with the screens where you hit these? Concrete examples like yours are what we need to fix them properly.

Jenna, we're really sorry. A draft that invents a 30-day refund policy, and an approval step that's too easy to click through, put you in a terrible spot with that customer and in public. That's a serious failure on our part. Please contact us and reference this review. We want to trace that draft, and add safeguards so drafts can't state policies you haven't given us.

Rachel, we're sorry on both counts: the sync duplicating reviews across two locations, and waiting three days for help while you cleaned up dozens of duplicates by hand. That's not the support we want to give. Please reach out again and mention this review, we'd like to confirm the root cause is fixed for your account.

Mohamed, we're sorry. Managing four locations on the move with a painful phone experience and unreliable push notifications undercuts the whole point of instant alerts. Please reach out with your phone model and how you have notifications set up, we'd like to dig into the reliability issue with you first.

Elif, we're really sorry. Customers mistaking your review request for phishing is the opposite of what those emails are for, and turning off the campaign to protect your brand was the right call. Please reach out to us with a copy of the email they received. We'd like to see exactly what went wrong and help you get campaigns back on safely.

Mateo, we're sorry the competitor view didn't give you what you were hoping for. Two numbers side by side don't explain why a competitor is ahead, and that's the question that actually matters. Your point about sentiment and topic breakdowns for competitors is clear. Please reach out to us, we'd like to understand what insight would make it worth the price for you.

Zoe, we're sorry the fixed columns don't fit how your team handles escalations. Making everyone adapt to one set of stages isn't the goal, and we hear you on custom statuses. Please reach out with how your escalation flow actually works, it will help us design columns that fit teams like yours.

Carlos, sorry the drafts are coming out like press releases. A warm, casual restaurant deserves replies that sound like you, and if rewriting takes longer than writing from scratch, the drafts aren't helping. Could you reach out to us? We'd like to look at your tone settings and a few of your own replies together so the drafts get much closer to your voice.

Naomi, we're very sorry you missed the window on that complaint. Google reviews currently sync on a cycle of up to six hours, and we should have made that clearer, because for a five-location restaurant group that gap matters. Please get in touch with us, we'd like to look at your locations' setup with you and talk through how to close that gap.